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I spent the last decade and a half in hospitality, working at every level of service around the country and the world. Along the way, I discovered my calling: helping organizations improve by investing in leaders and their teams.
I use the insights and tools from hundreds of hours of leadership development and coaching training to make leaders' lives easier, their teams more effective, and their managers more successful.
I love this! Helping owners, teams, and new leaders is the most fulfilling work I can imagine.

Turning Vision into Reality: Align Your Team, Define a Clear Roadmap, and Deliver Unforgettable Customer Experiences
 
What if your team could consistently turn great ideas into daily practice—delivering remarkable customer experiences every day? That’s exactly what Nathan helps leaders accomplish. As a leadership expert with over 16 years of hospitality experience, Nathan specializes in guiding restaurant and hospitality leaders to align their teams, create clear roadmaps, and execute with consistency, leading to unforgettable customer moments and lasting cultural change.
 
When you bring Nathan to speak, your team will leave with:
 
• A clear, actionable plan for turning inspiration into daily practice.
• The tools to align your team around a shared vision, so every employee knows exactly what to do to create memorable guest experiences.
• The confidence and accountability to execute on your goals consistently, making remarkable customer results the new standard.
 
Qualifications and Expertise
 
With over 16 years of experience in hospitality leadership, Nathan has worked with numerous organizations to transform their cultures by moving from reactive management to proactive leadership. Nathan has been featured in [Publications/Media Outlets] and is the author of [Book Title], which explores the intersection of leadership, strategy, and customer experience.
 
Drawing from influential works like Unreasonable Hospitality and Raving Fans, Nathan offers concrete, replicable strategies that produce measurable results for organizations. His ability to turn ideas into actionable steps that elevate guest experiences and build a culture of excellence has made him a sought-after speaker.
 
Most Requested Presentation Topics
 
• From Inspiration to Execution: How to align your team, define a clear roadmap, and deliver consistent, unforgettable customer experiences.
• Creating a Culture of Excellence: Practical strategies for transforming your company’s vision into a daily reality.
• Leadership in Hospitality: How to move from reactive management to proactive leadership that drives team engagement and customer satisfaction.
• Delivering Next-Level Customer Experiences: Proven techniques for wowing your guests and creating lasting loyalty.
 
Audience Takeaways
 
After hearing Nathan’s presentation, your audience will:
 
• Feel energized with practical tools to implement immediately in their organizations.
• Understand how to align their teams around a clear vision and execute on key strategies with confidence.
• Gain clarity on how to create remarkable guest experiences that boost loyalty and customer satisfaction.
 
Ready to turn vision into reality? Bring Nathan’s transformative strategies to your next event and watch your team deliver unforgettable results, every day.

Nathan Bihm

Format: 90 minute breakout
&nbsp;
This program is perfect for:
<ul>
<li>New managers working in customer service</li>
<li>Leaders wanting to inspire a culture of hospitality in their frontline managers</li>
</ul>
&nbsp;
The audience will leave with:
<ul>
<li>Communication techniques</li>
<li>Approaches to go above and beyond for customers</li>
</ul>
&nbsp;
I give your new managers the training and tools they need to solve their own problems.
They will learn to manage their time, handle conflict, and develop their people.

Hospitality for New Managers

Format: 60 minute workshop
&nbsp;
This program is perfect for:
<ul>
<li>Owners and operators of restaurants</li>
<li>Leaders in other industries who are interested in a hospitality approach to leadership</li>
</ul>
&nbsp;
The audience will leave with:
<ul>
<li>We clarify</li>
<li>&nbsp;• where you are&nbsp;</li>
<li>• Where you want to be&nbsp;</li>
<li>• how to close the gap</li>
</ul>
&nbsp;
Slow down and reflect on the things you don't usually have time to reflect on. I will use my training as a sounding board and accountability partner to help you build a practical plan to bridge the gap between where you are and where you want to be.

Coaching for Hospitality Directors

Format: 60-minute breakout
 
This program is perfect for:
 
• Hospitality and restaurant leaders looking to move from reactive management to proactive leadership.
• Teams seeking to transform company-wide inspiration into consistent, tangible results.
 
The audience will leave with:
 
• A clear, actionable roadmap to align their team around a shared vision.
• Practical strategies to consistently deliver exceptional customer experiences.
 
Program Description:
 
In this engaging 60-minute webinar, Nathan takes restaurant and hospitality leaders on a journey from initial inspiration to daily execution. Drawing from transformative principles found in Unreasonable Hospitality and Raving Fans, Nathan provides actionable tools that help teams turn great ideas into a clear, consistent plan that improves culture and customer experiences.
 
Through real-world examples and easy-to-follow frameworks, this program empowers leaders to create alignment across their teams, define a concrete roadmap, and deliver remarkable customer moments every day. By the end of this session, attendees will have the confidence and strategies needed to transform inspiration into execution that sticks—elevating both team performance and guest satisfaction.

From Inspiration to Execution: Aligning Your Team for Unforgettable Customer Experiences

Format: 90-minute workshop
 
This program is perfect for:
 
• Teams seeking to unlock their full potential by leveraging individual strengths to achieve exceptional performance.
• Leaders who want to foster a culture of collaboration, development, and engagement using Gallup’s proven strengths-based framework.
 
The audience will leave with:
 
• A deeper understanding of their individual talents and how to use them to enhance team performance.
• Practical strategies to foster complementary partnerships and align team strengths with clear performance goals.
 
Program Description:
 
Remarkable things happen when teams connect what everyone naturally does best with clear performance goals and expectations. In this 90-minute workshop, Nathan, a certified Gallup strengths coach, leads teams through Gallup’s Strengths-Based Coaching for Teams framework. This session empowers team members to answer three vital questions:
 
• What are my talents and strengths?
• What unique contribution do I make to the team?
• How do we best work together using our strengths?
 
Using Gallup’s strengths-based development principles, Nathan will help teams harness their individual and collective talents to foster constructive communication, collaboration, and performance improvement. This workshop is organized around four core areas:
 
• Start With Talent, Finish With Strength: Introducing the team to CliftonStrengths and principles of strengths-based development.
• The Power of Strengths-Based Partnerships: Helping team members form complementary partnerships that elevate performance.
• The DNA of the Team: Enabling the team to know and appreciate the collective talents they possess.
• The Best of Us: Guiding team members to harness their individual and collective talents to drive results.
 
By the end of this workshop, leaders and teams will have the tools and insights needed to create a culture of strengths-based development that leads to sustained peak performance.

Leverage Your Team’s Strengths: Build a Culture of Collaboration and Peak Performance

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Global Speakers Academy - Entrepreneurs Organization

International Institute for Facilitation - Certified Virtual Facilitator

PSA Australia - Certified Speaking Professional

Maxwell Leadership Certified Team Executive Program

Toastmasters - DTM Distinguished Toastmaster

International Association of Facilitators - Certified Professional

PSA Southern Africa - Educators Hall of Fame

International Association of Facilitators - Hall of Fame

International Institute for Facilitation - Certified Master Facilitator

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Nathan Bihm

GSC

On-site Fee (USD)

up to $3k

Virtual Fee (USD)

up to $3k

Travels From

WA, US

Hospitality for New Managers

Coaching for Hospitality Directors

From Inspiration to Execution: Aligning Your Team for Unforgettable Customer Experiences

Leverage Your Team’s Strengths: Build a Culture of Collaboration and Peak Performance

Travels From

WA, US

Price Range

up to $3k

up to $3k

Career

6 years

10

Nathan Bihm

GSC

On-site Fee (USD)

up to $3k

Virtual Fee (USD)

up to $3k

Travels From

WA, US

WHY HIRE NATHAN?

PROGRAMS

Hospitality for New Managers

Coaching for Hospitality Directors

From Inspiration to Execution: Aligning Your Team for Unforgettable Customer Experiences

Leverage Your Team’s Strengths: Build a Culture of Collaboration and Peak Performance

Travels From

WA, US

Price Range

up to $3k

up to $3k

Career

6 years

10