Nathan Bihm
GSC
WA, USCustomer interaction skills that engage employees and drive customer retention.
I spent the last decade and a half in hospitality, working at every level of service around the country and the world. Along the way, I discovered my calling: helping organizations improve by investing in leaders and their teams.
I use the insights and tools from hundreds of hours of leadership development and coaching training to make leaders' lives easier, their teams more effective, and their managers more successful.
I love this! Helping owners, teams, and new leaders is the most fulfilling work I can imagine.
I spent the last decade and a half in hospitality, working at every level of service around the country and the world. Along the way, I discovered my calling: helping organizations improve by investing in leaders and their teams.
I use the insights and tools from hundreds of hours of leadership development and coaching training to make leaders' lives easier, their teams more effective, and their managers more successful.
I love this! Helping owners, teams, and new leaders is the most fulfilling work I can imagine.
Hospitality for New Managers
Format: 90 minute breakout
This program is perfect for:
- New managers working in customer service
- Leaders wanting to inspire a culture of hospitality in their frontline managers
The audience will leave with:
- Communication techniques
- Approaches to go above and beyond for customers
I give your new managers the training and...
Coaching for Hospitality Directors
Format: 60 minute workshop
This program is perfect for:
- Owners and operators of restaurants
- Leaders in other industries who are interested in a hospitality approach to leadership
The audience will leave with:
- We clarify
- • where you are
- • Where you want to be
- • how to close the gap
Slow...
From Inspiration to Execution: Aligning Your Team for Unforgettable Customer Experiences
Format: 60-minute breakout
This program is perfect for:
• Hospitality and restaurant leaders looking to move from reactive management to proactive leadership.
• Teams seeking to transform company-wide inspiration into consistent, tangible results.
The audience will leave with:
• A clear, actionable roadmap to align their team around a shared vision.
• Practical strategies to consistently...
Leverage Your Team’s Strengths: Build a Culture of Collaboration and Peak Performance
Format: 90-minute workshop
This program is perfect for:
• Teams seeking to unlock their full potential by leveraging individual strengths to achieve exceptional performance.
• Leaders who want to foster a culture of collaboration, development, and engagement using Gallup’s proven strengths-based framework.
The audience will leave with:
• A deeper understanding of their individual talents and how to...
