Irma Parone
ODCP
FL, USBest-selling and multiple award-winning author and speaker Irma Parone provides multi-location operations with the tools to make better decisions, enabling owners to get back to growing their companies, retain their customers, and receive high recommendations, ultimately driving bottom-line growth.
Irma Parone, president of Florida Speakers Association and founder of Parone Group, is a Speaker – Award Winning Author – and Leadership Consultant
She is an expert at turning around customer and employee problems. After assuming responsibility for a troubled location suffering a 52% customer retention rate, she and her team turned that retention to an impressive 93%.
Before founding her company, she served as the senior vice president of a physical security firm, overseeing its Southeast region, comprising six branches, 1,200 employees, and hundreds of customers. Her team was the top-performing region, capturing the best in customer retention and reducing employee turnover by 27%
Irma’s mission is to help every person, at every level of organizations, to thrive!Model to Win Exponentially with Customers, Employees & Your Bottom Line. and her newest release (March 2024), ,WINX for Employees – The Problem-Solving Model to Unlock Workplace Success
Irma’s mission is to help every person, at every level of organizations to thrive!
Irma Parone, president of Florida Speakers Association and founder of Parone Group, is a Speaker – Award Winning Author – and Leadership Consultant
She is an expert at turning around customer and employee problems. After assuming responsibility for a troubled location suffering a 52% customer retention rate, she and her team turned that retention to an impressive 93%.
Before founding her company, she served as the senior vice president of a physical security firm, overseeing its Southeast region, comprising six branches, 1,200 employees, and hundreds of customers. Her team was the top-performing region, capturing the best in customer retention and reducing employee turnover by 27%
Irma’s mission is to help every person, at every level of organizations, to thrive!Model to Win Exponentially with Customers, Employees & Your Bottom Line. and her newest release (March 2024), ,WINX for Employees – The Problem-Solving Model to Unlock Workplace Success
Irma’s mission is to help every person, at every level of organizations to thrive!
Stop Managing Time. Start Fixing the Problems That Steal It.
Format: _ 60-90 minute keynote, workshop, breakout, etc..
This program is perfect for
Multi-location leaders, franchise owners, operations executives, and managers who feel stuck in firefighting—constantly interrupted and solving the same problems over and over across locations or in headquarters.
The audience will leave with:
1. Spot the Real Causes of Time Loss: Uncover the...
Problem-Solving & Decision Making Framework for Multi-Location Leaders
Format: _ Various formats
This program is perfect for:
- C-suite leaders,
- Senior executives,
- Multi-location responsible for overall performance and culture.
The audience will leave with:
• Identify the Real Problem: Cut through symptoms and distractions to pinpoint what's actually slowing the business down across your locations, so you...
Whose Jersey Are They Wearing? Solving the "Divided Loyalty" Problem in Multi-Location Operations
Format: _ All formats
This program is perfect for:
- Multi-location operators,
- Facility services leaders,
- Operations managers overseeing distributed or client-based teams who need to build loyalty and retention across all sitese or situations
The audience will leave with:
1. Stop the Drift: Practical strategies to keep remote, off-site,...
Customer Retention That Fuels Growth: Turning Service Failures Into Loyalty Wins
Format: _ All formats
This program is perfect for:
- Multi-location executives,
- Franchise owners,
- Customer experience leaders,
- Operations managers, and
- Service delivery heads responsible for service quality, loyalty, and revenue growth
The audience will leave with:
1. Master the Moments That Make—or...
Business Is Easy. People Are Hard: Building Stable, Accountable Teams Across Multiple Locations
Format: _ All formats
This program is perfect for:
1.Franchise owners, and operations
2. Operations leaders accountable for strong teams across all sites.
The audience will leave with:
1. Retain and Engage Your Best People: Create a workplace culture and environment they don't want to escape from by solving the real problems driving frustration, miscommunication, and turnover at...
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