Lori Miller
Since 1988, Tooty Inc. has developed training, performance evaluations and coaching programs for organizations that made a commitment to customer service excellence, not just in words or with clever slogans, but with actions. It involves a culture change. Organizational leaders and ultimately their subordinates, consider Tooty Inc. and Lori Miller, President of Tooty Inc., to be a trusted and responsive partner. Designing training to develop skills, motivate and encourage all the generations within today's workforce is part of what Tooty does every day. Our customer service recognition programs are designed to catch people doing something great and to inspire them to change the way they communicate to both internal and external customers through their emails, phone communication and face-to-face interactions.
Senior Executive, Waste Connections, Inc. "I think the fact that we have used this vendor's services for the past 12 years and do not see any reason to change vendors going forward, speaks to the efficiency, quality of service, and excellent working relationship that our two organizations have shared over that long period of time. Whenever we have required changes in the program they have been very responsive to our needs. And in fact, they are the ones that offer up ideas to provide better services to our over 150 locations. I would recommend them to anyone looking for an evaluation service or a training partner for customer service improvement."
Tooty unique trademarked processes:
- Tooty Training™, Tooty Evaluations™, Tooty Scripting™,Tooty Telepicting™, Tooty Scoring™
30+ years of experience in customer service training
Phone call evaluations (secret shopper and monitored): >256,750
Since 1988, Tooty Inc. has developed training, performance evaluations and coaching programs for organizations that made a commitment to customer service excellence, not just in words or with clever slogans, but with actions. It involves a culture change. Organizational leaders and ultimately their subordinates, consider Tooty Inc. and Lori Miller, President of Tooty Inc., to be a trusted and responsive partner. Designing training to develop skills, motivate and encourage all the generations within today's workforce is part of what Tooty does every day. Our customer service recognition programs are designed to catch people doing something great and to inspire them to change the way they communicate to both internal and external customers through their emails, phone communication and face-to-face interactions.
Senior Executive, Waste Connections, Inc. "I think the fact that we have used this vendor's services for the past 12 years and do not see any reason to change vendors going forward, speaks to the efficiency, quality of service, and excellent working relationship that our two organizations have shared over that long period of time. Whenever we have required changes in the program they have been very responsive to our needs. And in fact, they are the ones that offer up ideas to provide better services to our over 150 locations. I would recommend them to anyone looking for an evaluation service or a training partner for customer service improvement."
Tooty unique trademarked processes:
- Tooty Training™, Tooty Evaluations™, Tooty Scripting™,Tooty Telepicting™, Tooty Scoring™
30+ years of experience in customer service training
Phone call evaluations (secret shopper and monitored): >256,750
Do You Know Who You Sound Like?
We've all done it! You hear a voice over the phone, you imagine what the person looks like, you decide how educated the person is and whether or not you want to give them your money or loyalty as a customer. Telepicting is the association of a face to a phone voice and it impacts customer decisions. This interactive session begins by having the audience Telepict people based on a conversation. Lori helps the audience look at voice,...
Call Center Effectiveness
Lori recently asked a group of managers how many calls their agents should be able to take in one day. The responses ranged from 10 to 250. The managers and business owners admitted they had nothing to base those numbers on. They were operating on assumptions and failing miserably. This session provides tools to managers and supervisors so they can properly assess staffing needs, prepare for events that affect call volume, and create training and accountability that...
Dealing With Difficult People
This session begins with a short personality test to help the attendees start thinking about others; different people, different personalities and different expectations. The focus of the training will be on problem solving and meeting the needs of the customers, internal and external. We will cover key words you shouldn't say to a customer and will visit different strategies for handling service issues and complaints. This program is customized to the company or organization.
