Anne Obarski
Anne Obarski says that making a positive, lasting impression with every customer has never been more important in today's world. Serving customers can be a joy... and then again, sometimes it's not!
Whether you want stellar Yelp reviews or viral YouTube videos, it's all about consistently delivering an infectious, enviable, repeatable customer service experience to every customer, every day.
As founder of Merchandise Concepts, Anne's "Retail Snoops"tm program consists of extensive research regarding all aspects of customer service. She gathered priceless research as her company mystery shopped over 2000 stores and businesses across the US.
That research, whether from fast-food restaurants or Fortune 500 companies, allowed Anne to develop a laser focus with real time customer service experiences that she used to author and co-author 5 books in the area of customer service and hundreds of articles for trade magazines.
She knows what works and what doesn't. Driven by her extensive experience over the past 30 years Anne shares her wisdom designed to motivate you to take a deeper look at what your customer experiences every day.
Anne is also a Certified Professional Behavioral Analyst and works with small to mid-sized businesses and professional associations to offer DISC assessment tools for better hiring and managing results.
She is an award-winning speaker and has been a member of the National Speakers Association since 1996.
When she's not speaking, traveling or consulting with business leaders, as a recent transplant to the low country of Charleston, SC, you can find her on the golf course, walking her dog or searching for new ways to cover anything in chocolate.
Anne Obarski says that making a positive, lasting impression with every customer has never been more important in today's world. Serving customers can be a joy... and then again, sometimes it's not!
Whether you want stellar Yelp reviews or viral YouTube videos, it's all about consistently delivering an infectious, enviable, repeatable customer service experience to every customer, every day.
As founder of Merchandise Concepts, Anne's "Retail Snoops"tm program consists of extensive research regarding all aspects of customer service. She gathered priceless research as her company mystery shopped over 2000 stores and businesses across the US.
That research, whether from fast-food restaurants or Fortune 500 companies, allowed Anne to develop a laser focus with real time customer service experiences that she used to author and co-author 5 books in the area of customer service and hundreds of articles for trade magazines.
She knows what works and what doesn't. Driven by her extensive experience over the past 30 years Anne shares her wisdom designed to motivate you to take a deeper look at what your customer experiences every day.
Anne is also a Certified Professional Behavioral Analyst and works with small to mid-sized businesses and professional associations to offer DISC assessment tools for better hiring and managing results.
She is an award-winning speaker and has been a member of the National Speakers Association since 1996.
When she's not speaking, traveling or consulting with business leaders, as a recent transplant to the low country of Charleston, SC, you can find her on the golf course, walking her dog or searching for new ways to cover anything in chocolate.
What's Your Pink Pig? – How to Feed and Nurture Your Competitive Clout!
Marketing, service and creating a customer experience are all critical parts of any successful business.
But what is it that really sets your company apart from the competition...in an unusual way, post crisis?
When your customers talk about your business, what is the first thing they now say to describe your business?
Discover simple things that you must do to cement your brand in your customers' mind.
On The Floor- A Merchandising "GPS" for increased sales
As customers return to physical stores, it's the eye-catching displays that grab your customers' attention and drive revenue.
They have been used to buying online and now you have them on your "stage".
Have you re-done your floorplan for your store including signing and traffic patterns and merchandising that will keep them shopping? Is your lighting and décor drawing attention to your merchandise or taking away from it? Are you still struggling at creating the...
Be an A.C.E.- 8 Steps to Delivering an Astonishing Customer Experience.
Pre 2020 we would hear words to describe physical stores like awesome, beautiful and great and you dreamed that your customers would find you downright "astonishing"?
Dreaming is done.
Today you are trying creative ways to get them in the store and not be in love with online ordering.
We'll focus on 8 critical areas of your store that EACH need to be spot on to deliver that "astonishing" experience at every single touchpoint you have with your...
Be an "Undercover Boss": Clues to create a team of super heroes!
2020 allowed you to wear many hats in your business.
What do you think you might find that could be changed or improved?
What could you do with that information to create happier employees and an improved culture?
It takes a special leader to be willing to take risks to discover what will make each employee's job a little easier.
You'll take a Business Success quiz that will have you drilling down on the areas in your business that now...
Build a Healthy Sandbox: Critical strategies for leading employees and serving customers.
Pre-crisis, most business owners would have said, "Running a business would be easy if I didn't have to deal with people?"
Post-crisis, the verbiage has changed.
People must improve their communication skills in order to keep their businesses afloat. To develop a strong business culture, deliver outstanding customer service and have a team that excels at working together requires the "knowledge of self".
In this session...
Selling Up! Sales Strategies for Growth
In sales my friends, you have two types of people - the quick, and the dead."
That quote is from the late sales guru Bill Brooks.
Are you quick or are you dead when it comes to the great sales game?
Post crisis requires "sales strategies" that are second nature and that fit the situation.
Do you know your actual level of sales knowledge?
Do you know the "growth areas" that can take you from slow to "quick" in the sales...
