Hank Brigman

Touchpoint Guru & International Best-Selling Author

Hank Brigman is recognized as an innovator and expert in the rapidly growing discipline of Customer Experience Management (CEM). He was named by Cindy Waxer as one of 25 "Customer Service" experts and influencers to track.

Brigman draws on years of experience helping organizations large and small improve their customer-centricity, including five Fortune 100 companies. Brigman channels this expertise into dynamic and powerful top-rated presentations that entertain, educate and inspire.

Through thought-provoking keynotes, engaging workshops, and corporate consulting and training. Brigman's "how to" approach to Customer Experience Management has resonated and generated appreciation, including the following testimonials:

• "This is the most valuable training in Service Excellence I have attended over my 15 years in the industry. Fits those who are hungry to learn directly from a guru who has walked the talk!" Sua Keong, Head, Customer Management, Republic Polytechnic
• "Provided me with a practical set of tools that could be applied immediately within the workplace to the most simple to the most complicated customer experiences." Linsey Simpson

From platforms around the world, Brigman has engaged audiences. Yet Brigman's work is not focused exclusively on the audience. He goes above and beyond to contribute to an event's overall success. From thanking attendees to visiting and thanking each exhibitor to engaging event sponsors, Brigman delivers value to the event organizer.

• An event host raves, "Hank Brigman is a dynamic and engaging speaker. He held our audience's attention with rich content and relevant stories during our annual day-long Marketing Education forum. He is a pleasure to work with and the evaluations of his presentation were outstanding." R. Fortunato, Legal Marketing Association.

Back by popular demad programs include:

• Getting your Customers to Love and Promote You!
• Shhhh, the Three Secrets to Becoming Customer-Centric and Dominating Your Market
• It's a Different World - Competing to Win in the Customer Empowered World
• How to Reap the Benefits of Customer-Centricity, Touchpoint by Customer Touchpoint
• How to Differentiate and Build a Defendable Competitive Advantage, Touchpoint by Touchpoint
• Building the Three Customer-Centricity Competencies to a Long-Term Competitive Advantage
• You are Your Touchpoints - How to Get Your Customer to the Center of Your World

An award winning CEM practitioner, Brigman's international best-selling customer service book, "TOUCHPOiNT POWER! Get & Keep More Customers, Touchpoint by Touchpoint" (William Henry Publishing, 2013) includes a foreword by renowned thought-leaders Peppers & Rogers.  The book's content is featured weekly on a Salesforce.com's blog. 

Known as the "Touchpoint Guru," Brigman was the first to define touchpoints on Wikipedia.

Hank Brigman enjoyed a three-year stint as a professional golfer on a variety of mini tours after earning his BBA.

Located in Atlantic Beach, Florida, Hank travels from Jacksonville.