Mercedes Alfaro
Mercedes Alfaro is President and Founder of Alfaro Enterprises. Prior to becoming an author and speaker, she spent two decades working in the corporate world for IBM (her experience includes management, project management, customer service and training). She also traveled internationally representing IBM in European and Latin American countries.
In addition to earning a B.S. degree from the University of Delaware and graduating with Honors, Ms. Alfaro is a certified Corporate Etiquette and International Protocol Consultant. Ms. Alfaro is also trained in verbal and non-verbal communication, including Neuro-Linguistic Programming (NLP).
Ms. Alfaro injects her training with real-life applications that have consistently earned her excellent feedback and increasing success with her clients. Ms. Alfaro has published articles in numerous business publications and has appeared as an expert etiquette advisor on various television networks including: ABC, CBS, UPN, FOX and prime TV SHOWTIME. Ms. Alfaro has also been quoted as an expert in business etiquette in articles published by the following national newspapers: The New York Times, the Chicago Tribune, the Los Angeles Daily News, the Atlanta Journal-Constitution, the Miami-Herald and USA Today. (To read please view: http://www.firstimpressionmanagement.com/news-media/)
Mercedes Alfaro is President and Founder of Alfaro Enterprises. Prior to becoming an author and speaker, she spent two decades working in the corporate world for IBM (her experience includes management, project management, customer service and training). She also traveled internationally representing IBM in European and Latin American countries.
In addition to earning a B.S. degree from the University of Delaware and graduating with Honors, Ms. Alfaro is a certified Corporate Etiquette and International Protocol Consultant. Ms. Alfaro is also trained in verbal and non-verbal communication, including Neuro-Linguistic Programming (NLP).
Ms. Alfaro injects her training with real-life applications that have consistently earned her excellent feedback and increasing success with her clients. Ms. Alfaro has published articles in numerous business publications and has appeared as an expert etiquette advisor on various television networks including: ABC, CBS, UPN, FOX and prime TV SHOWTIME. Ms. Alfaro has also been quoted as an expert in business etiquette in articles published by the following national newspapers: The New York Times, the Chicago Tribune, the Los Angeles Daily News, the Atlanta Journal-Constitution, the Miami-Herald and USA Today. (To read please view: http://www.firstimpressionmanagement.com/news-media/)
