Gailen David is the President of The Jetiquette Academy, of Coral Gables, FL, a company that promotes a higher level of civility in travel, customer service, and global business through its’ Jetiquette™ program. This program focuses on improving employee and customer engagement.

Gailen shares his story of being an eager airline attendant at age 20 and eventually turning into a bitter, surly employee by age 30. Fortunately, he found his way back with a new passion for service and the rest is history. What began as his revolutionary training program at a major US airline, his effort has turned into a global campaign to improve the customer experience in the travel industry and beyond which was recently featured in USA Today and Travel Weeky. He shares with front-line and management audiences alike how to feel like an owner and think like a customer; all while delivering an unbeatable product.

He is a faculty member of the Protocol School of Washington and a certified trainer for Speakers Training Camp®. Gailen is a member of the National Speakers Association and speaks throughout the world to a wide variety of organizations on Jetiquette™, his program designed to get management, employees, and customers reengaged as a key to corporate success.

Gailen has over 20 years in the airline industry developing and implementing customer service training programs for US airlines. In addition to the airline industry, Gailen also now trains extensively in the retail and hospitality industries.