Chuck Goldstone
Chuck Goldstone brings 30 years experience as a business strategist, producer-writer, educator, broadcaster, and just-plain-good storyteller. Through humor and often off-the-centerline observations, Goldstone frames common problems in uniquely creative ways, offers solutions, and gets audiences to look at conventional problems in non-conventional ways. With a quiver full of verbal pointy sticks, he takes aim at shoddy communications, poor service, uninspiring content, business absurdities, and processes that deserve to be a whole lot better.
Sometimes through laughter and occasionally by stirring outrage, he’ll encourage his audience to do better and fuel improvement in others. His insights have increased sales, innervated performance, cut turnover, shaped attitudes, and boosted morale.
An animated speaker and nationally renowned expert in presentation materials, Goldstone is supported by a backdrop of eye-rousing still and motion images that clarify, reinforce, and elucidate---making abstract ideas simple and enduringly memorable.
Give Goldstone an audience and he'll ignite their interest and passion. He’ll pass along new ideas and put a novel spin on more familiar ones. Those in earshot will leave engaged, ebullient-as-all-get-out, and armed with concepts that they can't wait to try. He’ll inform, enlighten, entertain, and inspire.
TOPICS
While the topics may be the similar to those you’ve heard before, chances are you haven’t heard anyone approach them in quite this way.
AM I INVISIBLE?: EMPOWERING THE CONSUMER TO IMPROVE CUSTOMER SERVICE FROM THE OUTSIDE IN
Chuck Goldstone knows a thing or two about service, as a training and communication consultant to domestic and global organizations, but perhaps just as important, as a finicky, demanding, no-guff customer who doesn’t take shoddy service lying down.
Service seems to be spiraling earthward in a self-destructive tail spin, and unless you haven’t purchased or serviced something since 1956, you probably have your own Hellish stories of eroding quality, polices gone berserk, stunning rudeness, Satanic telephone menus, warrantless warranties, and customer service representatives who see customers as an inconvenience, especially those who happen to want, say, service. We sometimes feel defenseless and like our heads are about to involuntarily explode.
But an empowered, knowledgeable consumer can get good service in spite of unenlightened policies, fetid attitudes, and poorly-trained front-line providers. Customers can still get what they need even from companies that have not yet learned that a happy, loyal patron is the best route to a soaring bottom line.
Goldstone decisively shows that customers have the muscle to change service, from the outside in, forcing companies who offer unacceptable care to change their ways, and encouraging even the most customer-focused companies to do a little better. With humor, stories, and astonishingly useful tips, Chuck Goldstone shows us all how.
CUSTOMER SERVICE: BUILDLY LOYALTY AND PROFITS THAT WILL MAKE YOUR COMPETITORS MIFFED
It is impossible to be a good customer service provider unless you are a demanding customer who knows how to get good service yourself. To muster up actual empathy and be driven to respond compassionately, resolve problems, and soothe irritations, providers and management must see every transaction through the customer’s bleary optics.
Only by teaching customer service professionals to be finicky and the way to get what they need in the face of shoddy service from others, can they know how to provide the most responsive customer-focused service to their own customers. Once fully sensitized to the irritations that drive customers batty, they can help create customer service experiences to delight those who are as demanding as they now are.
Using examples of both extraordinary and egregious experiences, Goldstone demonstrates how every customer service contact, even those from irate customers, can bloom into opportunity. He shows organizations how they can draw out the best from their front-line people, empower them, and nurture good judgment. Goldstone gets the audience to think of ways to solve problems efficiently and creatively, build loyalty, and convert unhappy customers into enthusiastic spokespeople.
Enlightened organizations are finding out how much more profitable resolution and gentle treatment can be, and how every organization, no matter what it does, is in the customer service business. Most companies know this. Some don’t try hard enough. Some practice it but want to raise the bar even higher. Goldstone shows providers how to:
· Be problem solvers and image makers
· Say no and have the customer thank you
· Create a whirlwind of good will and viral marketing in the face of challenge
· Promote the image and reputation of an organization one transaction at a time
Through humor and some very valuable lessons, Goldstone shows companies how to make customers feel they are a priority, not an inconvenience.
RIDDLED BY BULLETS: TRANSFORMING THE PRESENTATION INTO A POWERFUL BUSINESS ASSET
It happens about 30 million times a day. LCD projectors are fired up and spew PowerPoint presentations onto distant walls. Eyes glaze over. Potentially engaging topics are unceremoniously drained of excitement. Presenters fall victim to dozens of pitfalls embedded in the very soul of PowerPoint. While the visually supported business presentation is a potentially mesmerizing venue for marketing, information distribution, decision-making, and problem solving, it is typically one of the most ineffective, misused, and costly tools in an organization’s communication arsenal.
Yet it’s not the presenter’s fault. We spend time learning to be experts in our fields, yet no one bothered to teach us how to communicate what we know effectively to others. No one has taught the professional how to leverage the face-to-face presentation into a commanding business asset.
Chuck Goldstone forever changes the way professionals look at, develop, and deliver presentations. As an instructional designer and strategist, writer, producer, and performer, he has assembled the best practices of each discipline, to guide a presenter through an intuitive process of preparation, content selection, outlining, writing, visual support and delivery. Showering his audience with flowcharts, checklists, and two decades of tools and techniques, he will help presenters transform a information chaos into a highly organized, concise, focused presentation, and do it in less time and at less expense. The savings brought on by these efficiencies can translate to thousands to tens of thousand of dollars.
But most important, highly effective presentations will awe and inform, projecting both information and image. Goldstone’s audience will leave with skills and abounding confidence, and never quite look at the presentations in the same way.
CUSTOM PRESENTATIONS
With a hardy reputation as a humorist and social commentator, there are few topics that Goldstone won’t tackle head on. He can custom-develop keynote speeches that prod, poke, and caress a company and its industry, using wit and a gentle thwack to bind a group with laughter, shared observations, common understanding, and often a very valuable lesson
OTHER TOPICS
NEW HIRE COMMUNICATION
Enlightened organizations are transforming the event once called orientation into a highly effective, mission-based acculturation process that equips employees with the tools to succeed, aligns them to the values of an organization, and makes them valuable, empowered, and enthusiastic contributors to an organization, translating to higher performance and reduced turnover.
TRAINING AND DEVELOPMENT
Designing and producing engaging, creative training strategies and programs that produce measurable results.
BULLFIGHTING WITH TECHNOLOGY
Our tussle with technology and reasons why the very hardware and software we buy to make our lives easier often makes us so miserable.
Chuck Goldstone brings 30 years experience as a business strategist, producer-writer, educator, broadcaster, and just-plain-good storyteller. Through humor and often off-the-centerline observations, Goldstone frames common problems in uniquely creative ways, offers solutions, and gets audiences to look at conventional problems in non-conventional ways. With a quiver full of verbal pointy sticks, he takes aim at shoddy communications, poor service, uninspiring content, business absurdities, and processes that deserve to be a whole lot better.
Sometimes through laughter and occasionally by stirring outrage, he’ll encourage his audience to do better and fuel improvement in others. His insights have increased sales, innervated performance, cut turnover, shaped attitudes, and boosted morale.
An animated speaker and nationally renowned expert in presentation materials, Goldstone is supported by a backdrop of eye-rousing still and motion images that clarify, reinforce, and elucidate---making abstract ideas simple and enduringly memorable.
Give Goldstone an audience and he'll ignite their interest and passion. He’ll pass along new ideas and put a novel spin on more familiar ones. Those in earshot will leave engaged, ebullient-as-all-get-out, and armed with concepts that they can't wait to try. He’ll inform, enlighten, entertain, and inspire.
TOPICS
While the topics may be the similar to those you’ve heard before, chances are you haven’t heard anyone approach them in quite this way.
AM I INVISIBLE?: EMPOWERING THE CONSUMER TO IMPROVE CUSTOMER SERVICE FROM THE OUTSIDE IN
Chuck Goldstone knows a thing or two about service, as a training and communication consultant to domestic and global organizations, but perhaps just as important, as a finicky, demanding, no-guff customer who doesn’t take shoddy service lying down.
Service seems to be spiraling earthward in a self-destructive tail spin, and unless you haven’t purchased or serviced something since 1956, you probably have your own Hellish stories of eroding quality, polices gone berserk, stunning rudeness, Satanic telephone menus, warrantless warranties, and customer service representatives who see customers as an inconvenience, especially those who happen to want, say, service. We sometimes feel defenseless and like our heads are about to involuntarily explode.
But an empowered, knowledgeable consumer can get good service in spite of unenlightened policies, fetid attitudes, and poorly-trained front-line providers. Customers can still get what they need even from companies that have not yet learned that a happy, loyal patron is the best route to a soaring bottom line.
Goldstone decisively shows that customers have the muscle to change service, from the outside in, forcing companies who offer unacceptable care to change their ways, and encouraging even the most customer-focused companies to do a little better. With humor, stories, and astonishingly useful tips, Chuck Goldstone shows us all how.
CUSTOMER SERVICE: BUILDLY LOYALTY AND PROFITS THAT WILL MAKE YOUR COMPETITORS MIFFED
It is impossible to be a good customer service provider unless you are a demanding customer who knows how to get good service yourself. To muster up actual empathy and be driven to respond compassionately, resolve problems, and soothe irritations, providers and management must see every transaction through the customer’s bleary optics.
Only by teaching customer service professionals to be finicky and the way to get what they need in the face of shoddy service from others, can they know how to provide the most responsive customer-focused service to their own customers. Once fully sensitized to the irritations that drive customers batty, they can help create customer service experiences to delight those who are as demanding as they now are.
Using examples of both extraordinary and egregious experiences, Goldstone demonstrates how every customer service contact, even those from irate customers, can bloom into opportunity. He shows organizations how they can draw out the best from their front-line people, empower them, and nurture good judgment. Goldstone gets the audience to think of ways to solve problems efficiently and creatively, build loyalty, and convert unhappy customers into enthusiastic spokespeople.
Enlightened organizations are finding out how much more profitable resolution and gentle treatment can be, and how every organization, no matter what it does, is in the customer service business. Most companies know this. Some don’t try hard enough. Some practice it but want to raise the bar even higher. Goldstone shows providers how to:
· Be problem solvers and image makers
· Say no and have the customer thank you
· Create a whirlwind of good will and viral marketing in the face of challenge
· Promote the image and reputation of an organization one transaction at a time
Through humor and some very valuable lessons, Goldstone shows companies how to make customers feel they are a priority, not an inconvenience.
RIDDLED BY BULLETS: TRANSFORMING THE PRESENTATION INTO A POWERFUL BUSINESS ASSET
It happens about 30 million times a day. LCD projectors are fired up and spew PowerPoint presentations onto distant walls. Eyes glaze over. Potentially engaging topics are unceremoniously drained of excitement. Presenters fall victim to dozens of pitfalls embedded in the very soul of PowerPoint. While the visually supported business presentation is a potentially mesmerizing venue for marketing, information distribution, decision-making, and problem solving, it is typically one of the most ineffective, misused, and costly tools in an organization’s communication arsenal.
Yet it’s not the presenter’s fault. We spend time learning to be experts in our fields, yet no one bothered to teach us how to communicate what we know effectively to others. No one has taught the professional how to leverage the face-to-face presentation into a commanding business asset.
Chuck Goldstone forever changes the way professionals look at, develop, and deliver presentations. As an instructional designer and strategist, writer, producer, and performer, he has assembled the best practices of each discipline, to guide a presenter through an intuitive process of preparation, content selection, outlining, writing, visual support and delivery. Showering his audience with flowcharts, checklists, and two decades of tools and techniques, he will help presenters transform a information chaos into a highly organized, concise, focused presentation, and do it in less time and at less expense. The savings brought on by these efficiencies can translate to thousands to tens of thousand of dollars.
But most important, highly effective presentations will awe and inform, projecting both information and image. Goldstone’s audience will leave with skills and abounding confidence, and never quite look at the presentations in the same way.
CUSTOM PRESENTATIONS
With a hardy reputation as a humorist and social commentator, there are few topics that Goldstone won’t tackle head on. He can custom-develop keynote speeches that prod, poke, and caress a company and its industry, using wit and a gentle thwack to bind a group with laughter, shared observations, common understanding, and often a very valuable lesson
OTHER TOPICS
NEW HIRE COMMUNICATION
Enlightened organizations are transforming the event once called orientation into a highly effective, mission-based acculturation process that equips employees with the tools to succeed, aligns them to the values of an organization, and makes them valuable, empowered, and enthusiastic contributors to an organization, translating to higher performance and reduced turnover.
TRAINING AND DEVELOPMENT
Designing and producing engaging, creative training strategies and programs that produce measurable results.
BULLFIGHTING WITH TECHNOLOGY
Our tussle with technology and reasons why the very hardware and software we buy to make our lives easier often makes us so miserable.
