Susan Fletcher

Susan Fletcher, Ph.D. is a practicing psychologist specializing in helping individuals, professionals and organizations apply strategies for fast improvement. Susan uses her expertise and experience to teach people how to develop their own best practices to enhance focus, balance, and perspective to successfully meet the challenges of today's home and work environments.

Susan began her education at the University of Florida where she earned her undergraduate degree in Health & Human Performance. She then went on to earn a Masters in Counseling Psychology and her Ph.D. from Texas Woman's University.  After a few years in private practice, Susan switched gears to work with Dr. Phil McGraw ("Dr. Phil") as a litigation specialist on high profile cases, assisting in the production of mock trials, preparing expert witnesses and assisting in jury selection.  

Susan is a frequent television news program guest and is quoted frequently in national media outlets.  She was been in private practice for almost 20 years.  Her Smart Zone techniques have been the basis of presentations across the country and can be applied to a variety of topics for organizations, associations and corporations.

3 MOST REQUESTED TOPICS:

Working In The Smart Zone:   How to stay at your best and maximize your performance! 
Worry and stress drain intelligence and hold back performance. After hearing this dynamic and entertaining presentation, you will be able to release the hold that drains your own intelligence, maximizing your performance both at home and on the job. Susan will present her Working in the Smart Zone model which utilizes the power of increasing Emotional Intelligence (EQ) and building a High Trust environment to stay productive, even in the face of organizational change, to improve the bottom line.  Susan will show you how to:

• Focus your energy and attention to improve efficiency
• Improve communication with just 2 little words
• Increase trust and confidence with clients and coworkers
• Create accountability to move in the right direction
• Lead with empathy - not wimpathy!

Sanity Sustained:  Balancing work and family life. Change your perspective and you will be more productive at work and home without burning out! 
As a psychologist in private practice, CEO of 2 companies and mother of three children, Susan understands the struggles of multiple roles and expectations. This fun presentation provides concrete, relatable ideas about ways to balance your identity as a person with a career and a personal life. Susan will inspire you to: 

• Successfully meet commitments and keep promises
• Manage perception to improve focus
• Reach a satisfying productive balance with the demands of work and family life
• Manage stress when you are in the moment

How to Cope with Compassion Fatigue - And Live to Tell About It
Professionals and volunteers who listen to stories of fear, pain and suffering of others can experience compassion fatigue. Compassion fatigue is also thought of as Secondary Post Traumatic Stress.  People working in hospital and patient care, social services and court systems are at great risk of having compassion fatigue affect their lives.

The damage done by Compassion Fatigue:

• Job performance goes down, mistakes go up
• The helping professional re-experiences the traumatic event
• Loss of a sense of self to the patients and clients served
• Tendency to eliminate the very things that would revitalize you
• Life goes out of balance
• Decrease in stamina, decrease in efficiency, and decrease in satisfaction

In this presentation, Susan will show you how to:

• Identify the causes and symptoms of compassion fatigue
• Focus attention and energy to combat the effects of compassion fatigue
• Self-assess and develop a plan for preventing compassion fatigue