Mel Kleiman
Certified Speaking Professional & presid
United States, USIf you hire the wrong person, all of the fancy management techniques in the world won't bail you out. -Red Auerbach
The day we screw up the people thing it's all over. -Herb Keller, founder of Southwest Airlines
You can dream, create, design, and build the most wonderful place in the world, but it takes people to make your dream a reality. -Walt Disney
If you beat your competition to the best employees, those employees will help you beat your competition. - Sam Walton
The most important decision you make every day is who you allow in the doors to take care of your customers. - Mel Kleiman
As the onetime owner of three different businesses (including the largest group of Hertz Rent-a-Car franchise locations in the U.S.), my expertise is based both on my personal experience as well as my over 30 years of work devoted exclusively to helping companies design the systems, processes, and tools needed to implement successful employee recruiting, hiring, and retention programs.
As the founder and president of Humetrics, I have worked with hundreds of clients (including some of North America's leading restaurant, retail, and franchise organizations) helping companies, hiring managers, and business owners improve their employee recruiting, selection and retention processes, I have also delivered over 500 high-impact, custom-designed presentations on these subjects.
I was awarded the National Speakers' Association Certified Speaking Professional designation in 1999 (and am one of fewer than 400 people worldwide to earn this honor) and have written seven books including the bestselling Hire Tough, Manage Easy; 267 Hire Tough Interview Questions; and Recruit Smarter, Not Harder. I have also written hundreds of articles for trade and professional journals and am a regular contributor to Restaurant Hospitality, Multiunit Franchise, and Convenience Store Decisions magazines. I serve as a board member for both the National Restaurant Association Educational Foundation and the Workforce Institute.
Popular Programs Include:
• Hire Tough, Manage Easy©
• 20 Tools, Tips & Techniques for Hiring and Retaining Top Talent in Today's Trying Times
• How to Hire a Frontline that Won't Flatline
• Behavioral Interviewing: The Next Evolution
• "C" Is No Longer a Passing Grade. Only "A's" Are Acceptable
• Why Smart Managers Hire the Wrong People
• Retention: When It Cannot Be about the Money
• Recruit Smarter, Not Harder©
• How to Create a Magnetic Culture©
Partial Client List: Adminstaff, BP Amoco, Comfort Keepers, Coca-Cola, Continental Airlines, Domino's Pizza, The Dwyer Group, Enterprise Rent-A-Car, Exxon Mobil, Grubb & Ellis, Harley Davidson, Inc. Magazine, Nat'l. Assn. of Convenience Stores, Nat'l. Assn. of Quick Printers, National Grocers Assn., Nat'l. Restaurant Assn., Monster.com, Sheetz, Supercuts, Sysco Foods, Time Warner, United Van Lines, The Food Marketing Institute, International Spa Association and SuperCuts.
If you hire the wrong person, all of the fancy management techniques in the world won't bail you out. -Red Auerbach
The day we screw up the people thing it's all over. -Herb Keller, founder of Southwest Airlines
You can dream, create, design, and build the most wonderful place in the world, but it takes people to make your dream a reality. -Walt Disney
If you beat your competition to the best employees, those employees will help you beat your competition. - Sam Walton
The most important decision you make every day is who you allow in the doors to take care of your customers. - Mel Kleiman
As the onetime owner of three different businesses (including the largest group of Hertz Rent-a-Car franchise locations in the U.S.), my expertise is based both on my personal experience as well as my over 30 years of work devoted exclusively to helping companies design the systems, processes, and tools needed to implement successful employee recruiting, hiring, and retention programs.
As the founder and president of Humetrics, I have worked with hundreds of clients (including some of North America's leading restaurant, retail, and franchise organizations) helping companies, hiring managers, and business owners improve their employee recruiting, selection and retention processes, I have also delivered over 500 high-impact, custom-designed presentations on these subjects.
I was awarded the National Speakers' Association Certified Speaking Professional designation in 1999 (and am one of fewer than 400 people worldwide to earn this honor) and have written seven books including the bestselling Hire Tough, Manage Easy; 267 Hire Tough Interview Questions; and Recruit Smarter, Not Harder. I have also written hundreds of articles for trade and professional journals and am a regular contributor to Restaurant Hospitality, Multiunit Franchise, and Convenience Store Decisions magazines. I serve as a board member for both the National Restaurant Association Educational Foundation and the Workforce Institute.
Popular Programs Include:
• Hire Tough, Manage Easy©
• 20 Tools, Tips & Techniques for Hiring and Retaining Top Talent in Today's Trying Times
• How to Hire a Frontline that Won't Flatline
• Behavioral Interviewing: The Next Evolution
• "C" Is No Longer a Passing Grade. Only "A's" Are Acceptable
• Why Smart Managers Hire the Wrong People
• Retention: When It Cannot Be about the Money
• Recruit Smarter, Not Harder©
• How to Create a Magnetic Culture©
Partial Client List: Adminstaff, BP Amoco, Comfort Keepers, Coca-Cola, Continental Airlines, Domino's Pizza, The Dwyer Group, Enterprise Rent-A-Car, Exxon Mobil, Grubb & Ellis, Harley Davidson, Inc. Magazine, Nat'l. Assn. of Convenience Stores, Nat'l. Assn. of Quick Printers, National Grocers Assn., Nat'l. Restaurant Assn., Monster.com, Sheetz, Supercuts, Sysco Foods, Time Warner, United Van Lines, The Food Marketing Institute, International Spa Association and SuperCuts.
Hire Tough, Manage Easy
If your organization is going to succeed in today’s hyper-competitive, economically uncertain, turbulent times, there is one critical task that your hiring managers, franchisees, and/or members must get right – how they attract, select and keep great employees engaged and motivated.
In this fast-paced, high energy session, participants will learn all the best practice, take home information, ideas, tools, tips and new techniques that will make their jobs easier and take...
Beyond Behavioral Interviewing
Beyond Behavioral Interviewing: The Next Evolution©
It is no longer a war for talent; today it is a war for jobs and hiring practices need to change just as dramatically as the job market has.
For the past 20 years the majority of employers have relied on behavioral interviewing techniques to identify top employees. In today’s world, applicants are better prepared than the interviewers. Behavioral questions screen job candidates in highly predictable...
Attract the Best, Repel the Rest: How to Create a Magnetic Culture
Attract the Best, Repel the Rest: How to Create a Magnetic Culture©
As counterintuitive as it may seem, when unemployment soars, recruiting topnotch employees at every level is more of a challenge because desperate applicants do desperate things and STAR employees quit looking for jobs.
Rather than trying to convenience great employees that yours is a great place to work, it is by far easier to hire great employees who want to come to work for you and...
The Five Firsts: A Simple System to Retain the Best Employees
The Five Firsts©
When it comes to the frontline, hourly employees who comprise over 70 percent of the North American workforce, hired today, gone tomorrow is too often the case. After your organization has invested precious time, money and energy into finding, hiring, and training new hourly employees, why are 50 percent gone within six months and most of those gone in the first 30 days?
After all, no one hires a new employee hoping they won’t work out...
Tips, Tools & Techniques to Attract, Select, & Retain Top Talent
30+ Top Tips, Tools & Techniques to Attract, Select & Retain Top Talent©
Designed in even more detail to address the specific challenges your organization faces when it comes to recruiting, selecting, and/or retaining top talent, the content of this presentation is based entirely on the meeting participants’ responses to a custom designed pre-meeting survey.
Certifications & Awards
