Bob Phibbs, The Retail Doctor
CSP
NY, US
Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker.
Phibbs founded his retail consulting company, The Retail Doctor, in 1994 and created SalesRX, a strategic and done-for-you virtual training. SalesRX2022 has recently launched to prepare retailers for the new challenges of a waning pandemic. The firm specializes in working with retailers and brands who want to sell their merchandise more profitably. The clientele has included many of the Fortune 500, Brother, Hunter Douglas, Lego, and Yamaha.
One of the top retail influencers of 2018 and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business.
Phibbs has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, The New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times and is a member of the National Speakers Association.
With over 30 years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.
In 2020, Phibbs earned the speaking profession's highest earned designation, the CSP®, Certified Speaking Professional™, achieved by less than seven percent of speakers worldwide. Phibbs was awarded the World Retail Forum's Innovation Leadership Award 2020 in recognition of his efforts to help retail recover stronger from COVID-19 through his online training platform SalesRX and relentless messages of hope.
Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker.
Phibbs founded his retail consulting company, The Retail Doctor, in 1994 and created SalesRX, a strategic and done-for-you virtual training. SalesRX2022 has recently launched to prepare retailers for the new challenges of a waning pandemic. The firm specializes in working with retailers and brands who want to sell their merchandise more profitably. The clientele has included many of the Fortune 500, Brother, Hunter Douglas, Lego, and Yamaha.
One of the top retail influencers of 2018 and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He hosts Tell Me Something Good About Retail, the #1 podcast for retailers who want to grow their business.
Phibbs has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, The New York Times, and The Wall Street Journal. He performs business makeovers for the Los Angeles Times and is a member of the National Speakers Association.
With over 30 years of experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest-grossing mall in the USA. He has worked with over a thousand retail executives and entrepreneurs to grow margins, improve customer service, and train employees.
In 2020, Phibbs earned the speaking profession's highest earned designation, the CSP®, Certified Speaking Professional™, achieved by less than seven percent of speakers worldwide. Phibbs was awarded the World Retail Forum's Innovation Leadership Award 2020 in recognition of his efforts to help retail recover stronger from COVID-19 through his online training platform SalesRX and relentless messages of hope.
You Can Compete!
The flawed assumption nearly every traditional retailer makes is that they'll edge out their online competitors by beating them on price. But with rising costs in both leases as well as labor, this just isn't sustainable.
However, there is one thing that brick and mortar retailers can do that by design online retailers won't ever do. In "You Can Compete," Bob outlines the startlingly simple but mostly overlooked insight that will help you to not just grow your profitability but...
Don't Take Yesterday To Bed With You
Industry unknowns don’t have to stress you out, as long as you’re properly equipped to stare down these demons and watch them blink first. Smartphone apps and the online revolution may have changed much about the way consumers shop, but they still need you. Phibbs reveals how the energy in your store determines your outcome and how you can easily go to bed each night looking forward to tomorrow’s possibilities . In short, you’ll hit the reset button on your business and leave...
How Not To Be A Showroom For Amazon
Shoppers are walking in to your store with a loaded weapon – their smartphone. And if you choose to ignore it, the results can be the demise of your business. Why? Because they can price-check while you are helping another customer, they can scan your bar code and compare to any online retailer and buy while your staff is hanging out behind the counter, they are more likely to use Amazon than any other to do – all without paying tax and with free shipping. You can’t ignore it or just...
Selling Like A Pro
In order to move more merch, your employees must possess great customer services skills so they can build trust quickly and start a relationship with your customers. In this presentation, Bob reveals his proven sales process you can easily apply to see your sales increase, your merchandise turn increase and your employee turnover plummet. Perfect if you are selling luxury or premium goods or services.
Merchandising For Sales
With these days of budget cuts and computer scheduling programs to minimize overlap of hours, your employees simply can’t be everywhere suggesting add-ons. Displays are your silent salesperson, from the intriguing windows to the impulse items at the counter. They are the foundation of a healthy business. In “Merchandising for Sales,” Bob shares tips and tools that will help you create kick-butt displays that move product quickly.
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