Laurie Brown

"The single biggest problem in communication is the illusion that it has taken place."

This quote from George Bernard Shaw still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers and suppliers requires you to able to communicate effectively, yet communication has never been more difficult. We have to contend with all of the various generational differences in communication styles among many other...

You probably spend way too much time in meetings. In fact, for middle managers and above, the average time spent in meetings ranges from 35% to 50% of each work day! So, beyond the amount time spent in meetings, you need to consider whether the time is well spent. Clearly, running better meetings-and making them a more valuable use of everyone's time-is more important than ever.

Participant outcomes:
   • Recognize the importance of meeting planning using the "8...

In this highly interactive session we will look into four common communication styles (preferences) and why some people are more challenging to communicate with than others

           

•  What is your communication style preference?
• What are the traits of your style?
•  What are the best practices for communicating with someone?
• What should you absolutely avoid doing at all...

Instead of thinking of mistakes as the end of your relationship with your valued customers, think of them as opportunities. Learn how to turn them to your advantage. Studies have shown that a quick and effective resolution to a customer's problem will create a more loyal customer than if the entire experience went smoothly.

Do you want to learn:

• The two levels of problems?
• Six simple steps to resolve issues?
• Create an experience that your customer will...

In the business world, you need to deliver your message effectively by creating a dynamic, high-impact business presentation. Learn techniques to connect with your audience and keep them engaged with you and your message.

Are you using PowerPoint as a crutch? Do you give the same speech no matter who is in your audience? Are you hoping to take your presentations to the next level?

Then you need to learn:

• the...

I have been doing virtual presentations for twenty years. I have a studio with camera, microphone and lighting.
I use Adobe Connect, Zoom and Webex.

My sessions are highly interactive, effective and fun.

I am happy to demo any of these platforms.

Whether you want to help your people communicate more effectively, provide exceptional service, become better leaders or meet virtually I can help!