Simon T. Bailey

Customer Service is a department.

Customer Love is a mindset.

Do customers love your brand? Do your employees love your brand?

If so, then you have the secret sauce to becoming unforgettable to those you serve. In a world of information and interaction overload, SPARK ignites an emotional experience that causes customers to Velcro themselves to you and recommend your brand to their sphere of influence.

Where there is no SPARK, there is no joy. Where there is no...

Transformational leaders are divergent thinkers who refuse to settle for a status quo culture. They are relentless in creating an environment where everyone belongs and brings their best selves to work.

This is a conscious inclusive mindset that fosters growth, high performance, and trust. Culture is more than the mission and vision of the organization. Culture happens when no one is looking. As business changes at the speed of light, an organization's culture will stand the test...

If you;re unforgettable, you'll create a customer for life - and in this service-driven economy, where automation and algorithms have replaced personal interaction, every moment is an opportunity to create a memory in the heats and lives of your clients and team members.

In this presentation, Simon T. Bailey leverages what he's learned over 30 years of working for six different companies, including the Disney Institute and the Ritz-Carlton Learning Institute, to create moments that matter....

Men and women with SPARK understand that a paycheck is given to people who show up, and opportunities are given to those who think and work beyond what they are paid to do.

This is a fresh way of thinking in 2020 and beyond. As CEO (Chief Execution Officer) of your life, you're intentionally accountable for having a fluid career vision, high-performance behaviors, positive habits, and consistent execution. You have the uncanny ability to produce uncommon results in uncommon...

Business change moves at the speed of light. To keep pace, individuals within an organization must raise the bar on their performance and reset their mindset. The leadership skills of yesterday will not carry the day in today's continually evolving economy.

As the business climate changes in the midst of gender parity, #MeToo, pay equity, diversity, and inclusion ­ we, too, must change and embrace what Simon T. Bailey calls the "Vuja de Moment." This is the opposite of déjà vu and...

How can you establish a culture where everyone believes that they matter, their vioce is heard, and they play a vital role in the success of the team and company?

Everything Simon knows, has seen, and has studies comes down to this evidence-based truth:

culture+connection+customers=revenue

A leader's objectives will always be tied directly or indirectly to revenue, profit, or the bottom line. However, the process for achieving true success always begins with Culture....

The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. it is imperative for sales professionals to stop selling and start connecting. When they sell, that's a transaction. However, when they connect, a relationship is created for the life of the brand.

This shift in selling has tremendous upside potential...

The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. It is imperative for sales professionals to stop selling and start connecting. When they sell, that's a transaction. However, when they connect, a relationship is created for the life of the brand.

This shift in selling has tremendous upside potential as...