Jason Young
Author, speaker and consultant. Jason Young has been called a "rare breed" when it comes to developing leaders, culture and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of Culturetopia LLC., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Ericsson, Farmers Insurance and Tyson Foods – among hundreds of others. He has even captured his philosophy of creating high performance cultures in his books, The Culturetopia Effect and Servicetopia.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason's keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Author, speaker and consultant. Jason Young has been called a "rare breed" when it comes to developing leaders, culture and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.
Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building. Today, as president of Culturetopia LLC., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Ericsson, Farmers Insurance and Tyson Foods – among hundreds of others. He has even captured his philosophy of creating high performance cultures in his books, The Culturetopia Effect and Servicetopia.
Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.
Jason's keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Culturetopia - The Ultimate High Performance Workplace
Based on his experience as an insider at famed Southwest Airlines and consultant to dozens of other Fortune 500 companies, Jason Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution for companies is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction. The key is...
Servicetopia – The Ultimate Customer Service Experience
In this keynote, Jason Young explains how a company can deliver a transformational service experience - Servicetopia - with each and every customer encounter. What is Servicetopia? Imagine an environment where all employees are aligned with the mission and vision of the company and every day they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization. They perform their duties with passion as they seek to meet every...
The Southwest Way — Successful Practices of a Market Leader
Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible -and indeed profitable in Corporate America today. But what's the real story? As a key developer of Southwest Airlines' legendary positively outrageous customer service and leadership training programs, Jason Young knows that great culture does not "just happen." A customer service value can be created and...
Lead Smart — High Performance Leadership
Jason Young teaches that leaders develop, motivate and empower people to achieve extraordinary results while providing vision and guidance throughout the entire process. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be met everyday. Faced with two choices - lead smart or die - they'll know what to do to achieve your organization's success. They will find out the new definition of becoming a person of...
The New Diversity — Engaging the Generational Workforce
The workplace is filled with significant generational differences and associated challenges between Traditionalists, Boomers, Generation X-ers, and the newest group - the Millennials. The Millennials are the generation born between 1982 and 2000 that were formed by attentive, helicopter parents, schools that propagate high self-esteem, and an ingrained comfort with dependency on technology. Each generation learns, values, thinks, develops differently and must be led differently. Yet each...
Inspired Talent. Do you have IT?
Employee engagement is paramount. Without it, organizations struggle and employees remain disengaged, operating on the low end of performance and fulfillment. Research confirms only 29% of the workforce is fully engaged - meaning they like what they do, feel supported, productive and rewarded. The other 71%? Most are just trading hours for dollars with their heart, head and focus somewhere else. As a result, companies get less than they need from their workforce and suffer with poor...
