Tom Vander Well
This Call May Be Monitored (What Eavesdropping on Corporate America Taught Me About Business and Life). Tom Vander Well has analyzed more than 100,000 business phone calls in his 30+ year career. The stories he tells and lessons he learned are not just about business - they’re about doing life well.
Over the past 30 years, Tom Vander Well has personally analyzed more than 100,000 real business conversations across industries ranging from telecommunications and manufacturing to healthcare and hospitality. Tom is CEO of Intelligentics, a customer experience research and training firm specializing in uncovering what drives customer satisfaction, loyalty, and human connection.
Drawing from those conversations — and the lessons captured in his Amazon International Best-Selling book, This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life — Tom delivers engaging, story-driven insights on leadership, communication, customer experience, workplace culture, and the deeply human side of business.
A longtime writer, speaker, and storyteller, Thomas is also the voice behind the “Wayfarer” blog and podcast, where he has spent two decades exploring faith, life, leadership, and the stories that shape us. His presentations blend practical business wisdom, humor, authenticity, and compelling storytelling that resonates long after the conference lights dim and the coffee goes cold.
Over the past 30 years, Tom Vander Well has personally analyzed more than 100,000 real business conversations across industries ranging from telecommunications and manufacturing to healthcare and hospitality. Tom is CEO of Intelligentics, a customer experience research and training firm specializing in uncovering what drives customer satisfaction, loyalty, and human connection.
Drawing from those conversations — and the lessons captured in his Amazon International Best-Selling book, This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life — Tom delivers engaging, story-driven insights on leadership, communication, customer experience, workplace culture, and the deeply human side of business.
A longtime writer, speaker, and storyteller, Thomas is also the voice behind the “Wayfarer” blog and podcast, where he has spent two decades exploring faith, life, leadership, and the stories that shape us. His presentations blend practical business wisdom, humor, authenticity, and compelling storytelling that resonates long after the conference lights dim and the coffee goes cold.
This Call May Be Monitored (What Eavesdropping on Corporate America Taught Me About Business and Life)
Format: 30-60 minute keynote
This program is perfect for:
Anyone who speaks to customers on the phone.
Audiences who want content that is...
