Shailesh Ghimire
Client service isn’t a department—it’s a winning business strategy. My keynote inspires leaders and teams to build loyalty through small, purposeful actions that create real connection. In a world of AI and automation, empathy and authenticity remain the firm’s greatest competitive edge.
Shailesh Ghimire is a digital marketing executive, entrepreneur, and keynote speaker who helps professional service firms turn everyday client interactions into opportunities for loyalty, trust, and growth. As Co-Owner and Vice President of Client Strategy at New Wine Digital, he has built his career around one core belief — that delightful client service is the most powerful business strategy a company can have.
With over 17 years of experience leading high-performing client service and account management teams, Shailesh has developed systems, training programs, and client engagement strategies that have consistently delivered measurable results. Under his leadership, New Wine Digital has achieved 4× business growth over the past five years, maintained a 90% year-over-year client retention rate, and helped clients increase business by more than 200% - all by focusing on one thing: serving people exceptionally well.
In his signature keynote, “Delightful Client Service: Make Service the Strategy,” Shailesh equips leaders with a practical framework to operationalize excellence across their organization. His “Mission → Position → Condition → Recognition” model provides a clear roadmap for aligning culture, communication, and accountability so that every client touchpoint reinforces trust and value.
A recognized voice on service culture and client experience, Shailesh has presented at national and regional conferences including:
- ASCPA Converge Conference (2023 & 2025)
- Status Hospitality Corporate Luncheon (2025)
- Reno Education Seminar & Training – REST (2025)
- Michigan Dental Association (2024)
- Wisconsin Potato and Vegetable Growers Association (2024)
- New Orleans Dental Conference (2022)
- Southwest Veterinary Symposium (2022 & 2024)
- Veterinary Education Today (Canada)
- Arizona Manufacturing Extension Partnership
- American Marketing Association – Phoenix Chapter (2018–2023)
Shailesh’s engaging and relatable presentation style combines humor, storytelling, and actionable insights. He draws from years of leading client service teams and managing complex client relationships. Whether he’s speaking to CPAs, dental professionals, or business owners, his message is clear: in a world where technology can do almost everything, it’s exceptional service that sets you apart.
He holds an MBA in Marketing and Entrepreneurship from the University of Wisconsin–Madison and a BA in Physics and Mathematics from Whitworth University.
His most popular presentation topics include:
- Delightful Client Service: Make Client Service the Strategy
- How to Build a Culture of Loyalty and Referrals
- Turning Client Experience into a Competitive Advantage
- AI and the Future of Human-Centered Service
Shailesh Ghimire is a digital marketing executive, entrepreneur, and keynote speaker who helps professional service firms turn everyday client interactions into opportunities for loyalty, trust, and growth. As Co-Owner and Vice President of Client Strategy at New Wine Digital, he has built his career around one core belief — that delightful client service is the most powerful business strategy a company can have.
With over 17 years of experience leading high-performing client service and account management teams, Shailesh has developed systems, training programs, and client engagement strategies that have consistently delivered measurable results. Under his leadership, New Wine Digital has achieved 4× business growth over the past five years, maintained a 90% year-over-year client retention rate, and helped clients increase business by more than 200% - all by focusing on one thing: serving people exceptionally well.
In his signature keynote, “Delightful Client Service: Make Service the Strategy,” Shailesh equips leaders with a practical framework to operationalize excellence across their organization. His “Mission → Position → Condition → Recognition” model provides a clear roadmap for aligning culture, communication, and accountability so that every client touchpoint reinforces trust and value.
A recognized voice on service culture and client experience, Shailesh has presented at national and regional conferences including:
- ASCPA Converge Conference (2023 & 2025)
- Status Hospitality Corporate Luncheon (2025)
- Reno Education Seminar & Training – REST (2025)
- Michigan Dental Association (2024)
- Wisconsin Potato and Vegetable Growers Association (2024)
- New Orleans Dental Conference (2022)
- Southwest Veterinary Symposium (2022 & 2024)
- Veterinary Education Today (Canada)
- Arizona Manufacturing Extension Partnership
- American Marketing Association – Phoenix Chapter (2018–2023)
Shailesh’s engaging and relatable presentation style combines humor, storytelling, and actionable insights. He draws from years of leading client service teams and managing complex client relationships. Whether he’s speaking to CPAs, dental professionals, or business owners, his message is clear: in a world where technology can do almost everything, it’s exceptional service that sets you apart.
He holds an MBA in Marketing and Entrepreneurship from the University of Wisconsin–Madison and a BA in Physics and Mathematics from Whitworth University.
His most popular presentation topics include:
- Delightful Client Service: Make Client Service the Strategy
- How to Build a Culture of Loyalty and Referrals
- Turning Client Experience into a Competitive Advantage
- AI and the Future of Human-Centered Service
Delightful Client Service: Make Service the Strategy
45 or 60-minute Keynote
This program is perfect for:
- Business owners, executives, and firm leaders looking to strengthen client loyalty
- Teams that want to turn everyday service into their greatest competitive
- advantage
The audience will leave with:
- A clear understanding that client service isn’t a department—it’s the strategy
- A practical framework for building a culture of empathy,...
Turning Client Experience into Competitive Advantage
60-minute Keynote or Breakout
This program is perfect for
- Professional service firms seeking stronger client retention and referrals
- Leaders who want to differentiate their business through authentic connection
The audience will leave with:
- Insights into how emotional connection drives loyalty and advocacy
- Tools to measure, improve, and operationalize client experience across the...
AI and the Future of Client Relationships
45-minute Keynote or Executive Session
This program is perfect for:
- CEOs and firm owners navigating the balance between automation and authenticity
- Teams seeking to integrate AI tools without losing the human touch that builds trust
The audience will leave with:
- A clear vision for how AI can enhance—not replace—client relationships
- Actionable ideas to reinvest time saved by automation into deeper...
