Sheryl Mays
I work with organizations committed to delivering outstanding customer service, driving higher employee engagement and achieving substantial revenue growth. Customer service is your superpower!
Sheryl Mays is the expert you need when it comes to transforming customer service, communication, and leadership into powerful growth drivers for your business. As a Chief Experience Officer, award-winning international speaker, 6-time author, and dynamic on-air personality, Sheryl brings a wealth of real-world insights and practical strategies that empower teams to thrive. With an Amazon Best-Selling book under her belt and years of experience coaching and consulting through her firm, Rise and Shine Consulting, Sheryl delivers results that stick.
Why hire Sheryl? She’s a master at equipping organizations with the tools they need to elevate every customer interaction into a moment of service excellence. Her tailored, comprehensive training solutions have helped individuals, teams, and businesses transform their approach to customer service and communication, building stronger relationships that lead to repeat business and customer loyalty. Whether you're seeking to enhance team dynamics or boost leadership effectiveness, Sheryl has the expertise to make it happen.
Sheryl’s in-depth knowledge of customer experience comes from a career spent on the frontline—rising from roles like regional director to vice president, where she mastered the art of creating customer-centric cultures. She knows firsthand the challenges businesses face and has successfully led marketing and sales teams across diverse regions, giving her a deep understanding of how to drive results.
Through her engaging and high-energy presentations, Sheryl shares actionable insights on topics like service excellence, effective communication, and sales growth. Her practical tips are grounded in her experience as a contributing writer for Entrepreneur Magazine, host of "The Customers Tea" podcast, Founder of Master the SALE Academy and creator of the “Affirm Your Truth” movement, where she encourages individuals to unlock their full potential.
Sheryl’s credentials are as impressive as her delivery. She holds a Lean Six Sigma Black Belt and is a certified Neuro Linguistic Programming Practitioner, ensuring that she not only motivates but delivers performance improvements. Certified by Jack Canfield, the world’s #1 Success Coach, Sheryl’s commitment to excellence is undeniable.
When Sheryl’s on your stage, your audience will leave with a renewed sense of purpose, the skills to transform their approach to customer service, and the confidence to excel in every interaction. With a vibrant personality, deep expertise, and an unwavering passion for creating positive experiences, Sheryl Mays will inspire your team to rise to new heights.
Sheryl Mays is the expert you need when it comes to transforming customer service, communication, and leadership into powerful growth drivers for your business. As a Chief Experience Officer, award-winning international speaker, 6-time author, and dynamic on-air personality, Sheryl brings a wealth of real-world insights and practical strategies that empower teams to thrive. With an Amazon Best-Selling book under her belt and years of experience coaching and consulting through her firm, Rise and Shine Consulting, Sheryl delivers results that stick.
Why hire Sheryl? She’s a master at equipping organizations with the tools they need to elevate every customer interaction into a moment of service excellence. Her tailored, comprehensive training solutions have helped individuals, teams, and businesses transform their approach to customer service and communication, building stronger relationships that lead to repeat business and customer loyalty. Whether you're seeking to enhance team dynamics or boost leadership effectiveness, Sheryl has the expertise to make it happen.
Sheryl’s in-depth knowledge of customer experience comes from a career spent on the frontline—rising from roles like regional director to vice president, where she mastered the art of creating customer-centric cultures. She knows firsthand the challenges businesses face and has successfully led marketing and sales teams across diverse regions, giving her a deep understanding of how to drive results.
Through her engaging and high-energy presentations, Sheryl shares actionable insights on topics like service excellence, effective communication, and sales growth. Her practical tips are grounded in her experience as a contributing writer for Entrepreneur Magazine, host of "The Customers Tea" podcast, Founder of Master the SALE Academy and creator of the “Affirm Your Truth” movement, where she encourages individuals to unlock their full potential.
Sheryl’s credentials are as impressive as her delivery. She holds a Lean Six Sigma Black Belt and is a certified Neuro Linguistic Programming Practitioner, ensuring that she not only motivates but delivers performance improvements. Certified by Jack Canfield, the world’s #1 Success Coach, Sheryl’s commitment to excellence is undeniable.
When Sheryl’s on your stage, your audience will leave with a renewed sense of purpose, the skills to transform their approach to customer service, and the confidence to excel in every interaction. With a vibrant personality, deep expertise, and an unwavering passion for creating positive experiences, Sheryl Mays will inspire your team to rise to new heights.
Customers First, Sales Follow: 7 Pillars of Service-Driven Success
This experience is perfect for customer-facing employees such as sales teams, customer service representatives, and frontline staff who interact directly with clients or consumers. It’s also highly beneficial for managers and leaders looking to foster a customer-first culture within their team.
In this engaging and high-energy talk, we'll explore the 7 Pillars of Service-Driven Success, a framework that puts customers at the heart of your...
Stop, Drop, and Roll: How to Extinguish Customer Freakouts with Killer Communication
Format: Keynote/Workshop/Breakout
Perfect for customer service reps, sales staff and anyone who deals with customer complaints or high-stress situations. Also great for team leaders who want to empower their teams to handle difficult interactions like pros!
When a customer meltdown hits, do you freeze up or rise to the challenge? In this lively and hilarious talk, you’ll learn how to handle heated situations like a pro, using effective...
Culture Shock: How to Build a Customer-Centric Team That Wows
Format: Keynote/Workshop/Breakout
In a world where customer expectations keep rising, your company’s culture can either make or break your success. This dynamic experience dives into the heart of customer-centricit*, showing you how to create a team culture that revolves around delivering exceptional customer experiences—every time.
This experience is perfect for leaders, managers, HR professionals, and customer-facing teams who are responsible for...
