Mark Maynard is a keynote speaker, leadership consultant, and executive coach known for his extraordinary ability to revitalize service businesses and elevate them to new heights of success. With a seasoned career spanning three decades at Danny Meyer’s Union Square Hospitality Group in New York City, Mark has become the go-to expert for businesses seeking transformation.

Mark’s presentations are centered on discovering an organization's purpose and aligning a team to achieve what once seemed unachievable. Increased alignment results in improved customer experience, deeper professional relationships, increased employee engagement, and improved financial performance. He equips organizations to exceed market expectations with practical, actionable strategies that transcend industry boundaries.

At the core of Mark's philosophy is the conviction that purpose and alignment are crucial to business triumph. He directly confronts common challenges such as productivity decline, high employee turnover, and customer loyalty issues. His presentations and workshops showcase his practical approach, empowering leaders with effective solutions to these prevalent challenges.

The Next Frontier of Restaurant Management, co-authored with Alex Susskind of Cornell University, showcases Mark’s ability to turn cutting-edge hospitality research into a universally applicable business success blueprint. While targeted at the restaurant sector, its principles are indispensable to any business focusing on customer and employee relations. His sessions are both educational and transformative.

Mark is a regular lecturer at Cornell’s Johnson's School of Business, Columbia Business School, and NYU, and he is an Entrepreneur in Residence at the Pillsbury Institute for Hospitality Entrepreneurship.