Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations that want to build loyal relationships with their customers and employees.
In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's!
Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, the customer experience, and a motivational program titled "You Are The Magic!" He is known for his high energy presentations which combine important information with entertainment to create exciting programs for his audiences.
Shep is also the creator of The Customer Focus training program for organizations that want to create a stronger service culture that builds loyal relationships with their customers and employees. Shep has approved trainers that will deliver the training programs at your location.
In 2008 Shep was inducted into the National Speakers Association Hall of Fame; receiving the coveted CPAE (Council of Peers Award For Excellence) designation. He is also a CSP (Certified Speaking Professional), a designation awarded by the National Speakers Association to individuals for achievements and education in the speaking profession.
BOOKS BY SHEP HYKEN:
I'll Be Back: How to Get Customers to Come Back Again & Again
The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
Moments of Magic: Be a Star With Your Customers and Keep Them Forever!
The Loyal Customer: A Lesson From A Cab Driver
Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations that want to build loyal relationships with their customers and employees.
In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's!
Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, the customer experience, and a motivational program titled "You Are The Magic!" He is known for his high energy presentations which combine important information with entertainment to create exciting programs for his audiences.
Shep is also the creator of The Customer Focus training program for organizations that want to create a stronger service culture that builds loyal relationships with their customers and employees. Shep has approved trainers that will deliver the training programs at your location.
In 2008 Shep was inducted into the National Speakers Association Hall of Fame; receiving the coveted CPAE (Council of Peers Award For Excellence) designation. He is also a CSP (Certified Speaking Professional), a designation awarded by the National Speakers Association to individuals for achievements and education in the speaking profession.
BOOKS BY SHEP HYKEN:
I'll Be Back: How to Get Customers to Come Back Again & Again
The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
Moments of Magic: Be a Star With Your Customers and Keep Them Forever!
The Loyal Customer: A Lesson From A Cab Driver
Creating an Amazing Customer Service Experience
While the title can be changed to meet the theme of the meeting, this is Shep's general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and...
Amaze Every Customer Every Time
To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation, Shep will share some of the 52 "Amazement Tools" featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation ... with a serious competitive...
The Convenience Revolution
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer Experience
Shep's New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization - from one employee to tens of thousands - to focus completely on delivering an amazing customer experience. Shep's simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a Membership Experience, building a...
The Cult of the Customer: Create an Amazing Customer Experience
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists
This presentation is based on Shep's Wall Street Journal bestselling book of the same name. This speech will take your audience through the five "cults," or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a...
Focus on the Customer - LIVE!
Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization's executives, sales people, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for...
4 recommend Shep
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Aetna
On-Site
P.M., VP Marketing, Aetna
Employees were looking for a reason to laugh. You provided that opportunity. And, just as importantly, you delivered a strong message about the importance of customer service and the impact we can have on our business if we show our customers that they are important to us.
Energizer
On-Site
M.I., VP of Marketing, Energizer
Our management team felt your presentation was right on target. Your message helped us cap off a very successful Managers Meeting.
Lexus
On-Site
S., VP of Sales, Lexus
It was truly a pleasure working with you. From start to finish, you offered nothing but ‘Lexus-like’ professionalism and courtesy to our program staff and dealership associates, and you tailored your presentation to the overall theme of our conference. We truly hope you’ll list us as a reference for any future opportunities that you might have.
Georgia Oilman's Association
On-Site
R.L., Executive Director, Georgia Oilman's Association
I’ve been in ‘association work’ for more than twenty-four years and have hired a lot of speakers in that time. You did a tremendous job! When I polled the delegates at our convention on who their favorite speaker was, they overwhelmingly voted for Shep Hyken and asked that I have you back at some time in the near future.
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