Derek Williams
UK and Ireland, PSA Speaker of the Year 2022. Derek will engage, motivate and inspire your C-suite, your middle management and your people on the front line. Keynote Speaker, Facilitator, MC.
The western world is facing its greatest ever labor shortage. The challenge for leaders is no longer about getting the right people on the bus but keeping the right people on the bus!
Most employees leave their job because of a lack of recognition.
Derek Williams founded The WOW! Awards in 1994. This is a continuous process of "Catching people doing things right!" An incredibly powerful way of engaging with customers and motivating employees to keep giving outstanding customer service.
Derek shares his experience of working with private and public sector organisations in the UK, Australia and USA. Set against his background in manufacturing and finance, Derek fully understands the challenges and brings clear pragmatic advice that will change the way you do things for ever.
Derek is a Fellow of the Professional Speaking Association, a member of the Institute of Customer Service, a past CEO of Society of Consumer Affairs Professionals and an Associate of Institute of Chartered Management Accountants.
As well as running The WOW! Awards, for 8 years Derek was Chair of SLL and Inspire All, a UK leisure group with 2500 employees over 47 locations. He has worked in the front line for one of the UK's largest retailers, "It's how I stay connected with real customers and real situations. I never want to lose that grass roots connection."
Derek achieved Overall Regional Speaker of the Year Award 2023 from the professional Speaking Association.
The western world is facing its greatest ever labor shortage. The challenge for leaders is no longer about getting the right people on the bus but keeping the right people on the bus!
Most employees leave their job because of a lack of recognition.
Derek Williams founded The WOW! Awards in 1994. This is a continuous process of "Catching people doing things right!" An incredibly powerful way of engaging with customers and motivating employees to keep giving outstanding customer service.
Derek shares his experience of working with private and public sector organisations in the UK, Australia and USA. Set against his background in manufacturing and finance, Derek fully understands the challenges and brings clear pragmatic advice that will change the way you do things for ever.
Derek is a Fellow of the Professional Speaking Association, a member of the Institute of Customer Service, a past CEO of Society of Consumer Affairs Professionals and an Associate of Institute of Chartered Management Accountants.
As well as running The WOW! Awards, for 8 years Derek was Chair of SLL and Inspire All, a UK leisure group with 2500 employees over 47 locations. He has worked in the front line for one of the UK's largest retailers, "It's how I stay connected with real customers and real situations. I never want to lose that grass roots connection."
Derek achieved Overall Regional Speaker of the Year Award 2023 from the professional Speaking Association.
"The Incredible Power of Employee Recognition!"
This program is perfect for:
- People who manage people
- Team leaders and supervisors
- Managers
- C-suite
Equally valuable to organisations that want to improve their performance as well as those that want to...
"WOW! That's what I call service!"
This program is perfect for:
- Senior management who care about their people and their customers. Creating a great place to work.
- Teams wanting to improve service, reduce complaints. Creating a great place to be a customer.
- Front line employees looking for tips and ideas to dazzle and delight their...
"The Best Customer Service Isn't Always American!"
This program is perfect for:
- Managers and front liners who want to give great customer service.
- Teams that need practical ideas and inspiration to dazzle and delight their customers.
- All employees who are engaging with customers.
The audience will leave with:
- An understanding of what is needed to differentiate their...
Master of Ceremonies
This program is perfect for:
- Conference organisers who want a successful business person and a professional speaker to host and facilitate a business conference.
- Organisations that want an independent Master of Ceremonies to facilitate a successful meeting.
- Awards Ceremonies requiring a Master of Ceremonies who can engage an audience and put participants at...
Recognition for Leadership Groups
Format: 90 minute online keynote. Includes reveiw of pre-event participant input and Q&A
This program is perfect for:
- Leadership groups
The audience will leave with:
- A clear understanding of the role of leaders in motivating their people
- Overcoming the myths of leadership
- How to...
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Certifications & Awards
