Claudette Harris
While many corporations concern themselves with quotas, employee engagement and balance sheets, she is most concerned with the heartbeat of any company—the customer. With over 35 years customer service experience at various levels, Claudette Harris knows firsthand that delivering a "raving fan" experience is what helps organizations dominate in excellence. She realized early on that one must go above and beyond the normal call of duty, providing exceptional, stellar service in order to stand out in any industry amongst the competition. As a Six Sigma Certified Yellow Belt and author of the customer service training manual, Delivering Out of the Ordinary Results, she is able to not only empathize with the customer and end user—but she works diligently to train and mentor others to provide extraordinary customer service and increase customer loyalty.
Although a study conducted by Forrester showed that approximately 72% of businesses say that improving the customer experience is their top priority, in a study from New Voice Media, it indicates that companies lose more than $62 billion annually due to poor customer service. As if those rates aren't alarming enough, those companies who are most greatly impacted are often mid- to small-sized businesses. In an effort to not only beat the statistics, but to help companies retain more clientele longer, Claudette consults with organizational leaders to develop strategic solutions to increase customer loyalty and brand recognition. She also educates and trains team members who may serve in customer-facing roles, equipping them with the tools and knowledge to exceed the customer's needs every time.
Serving as a private consultant for over seven years now, Claudette started out providing training for customer contact personnel and conducting workshops for non-profit organizations. After having served as a customer care representative, customer care supervisor and eventually, a customer care manager, it was clear to her that her passion is to not only provide extraordinary customer service—but to instill that same value into every employee of the company. Through her company, At Your Service Consulting,LLC she teaches organizational leaders, and frontline employees alike, that education and preparation are the keys to success. Holding a Bachelor of Business from Central Michigan University, and having completed coursework toward a Master's in Global Leadership Management at Lawrence Technological University, Claudette is more than qualified to take your customer service standards to the next level.
While many corporations concern themselves with quotas, employee engagement and balance sheets, she is most concerned with the heartbeat of any company—the customer. With over 35 years customer service experience at various levels, Claudette Harris knows firsthand that delivering a "raving fan" experience is what helps organizations dominate in excellence. She realized early on that one must go above and beyond the normal call of duty, providing exceptional, stellar service in order to stand out in any industry amongst the competition. As a Six Sigma Certified Yellow Belt and author of the customer service training manual, Delivering Out of the Ordinary Results, she is able to not only empathize with the customer and end user—but she works diligently to train and mentor others to provide extraordinary customer service and increase customer loyalty.
Although a study conducted by Forrester showed that approximately 72% of businesses say that improving the customer experience is their top priority, in a study from New Voice Media, it indicates that companies lose more than $62 billion annually due to poor customer service. As if those rates aren't alarming enough, those companies who are most greatly impacted are often mid- to small-sized businesses. In an effort to not only beat the statistics, but to help companies retain more clientele longer, Claudette consults with organizational leaders to develop strategic solutions to increase customer loyalty and brand recognition. She also educates and trains team members who may serve in customer-facing roles, equipping them with the tools and knowledge to exceed the customer's needs every time.
Serving as a private consultant for over seven years now, Claudette started out providing training for customer contact personnel and conducting workshops for non-profit organizations. After having served as a customer care representative, customer care supervisor and eventually, a customer care manager, it was clear to her that her passion is to not only provide extraordinary customer service—but to instill that same value into every employee of the company. Through her company, At Your Service Consulting,LLC she teaches organizational leaders, and frontline employees alike, that education and preparation are the keys to success. Holding a Bachelor of Business from Central Michigan University, and having completed coursework toward a Master's in Global Leadership Management at Lawrence Technological University, Claudette is more than qualified to take your customer service standards to the next level.
Certifications & Awards
