Hal Becker
As an internationally known expert on sales and customer service, a best-selling author, and a dynamic and entertaining speaker, Hal Becker makes more than 150 presentations a year to organizations that include IBM, Disney, Blue Cross, AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines, U.S. Post Office, and hundreds of other companies and associations.
At the young age of only 22, Hal became the #1 Salesperson among a national sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was that same passion and energy that helped him survive terminal cancer only months after launching Direct Opinions, one of the first customer service telemarketing firms which now conducts over 2,000,000 calls per year with offices throughout the U.S. and Canada.
In 1990 Hal sold Direct Opinions to devote time for presenting lectures and seminars around the world and to promote his national bestseller, "Can I Have 5 Minutes of Your Time?," which is now in its 12th printing and is used by many corporations as their "Sales Bible." He has also authored another run-away bestseller, "Lip Service," one of the nation's foremost books on customer service. He has been featured in publications including The Wall Street Journal, Success, Inc., Nations Business, and hundreds of newspapers and Radio/TV stations around the world.
Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service that provides support and information for cancer patients and their families. (He donates proceeds of his books to this cause.)
MOST REQUESTED TOPICS:
Power Selling ... What Makes A Top Salesperson
Power selling is the most highly charged comprehensive type of training your sales people will ever have. They will learn that to be the best takes an easy-to-follow system. Hal uses his own experience as Xerox's #1 salesperson, along with a 10-step common sense, back-to-basics approach to give them the tools they need to succeed. He has trained tens of thousands of salespeople on his "insiders" look at how to achieve sales success.
Customer Service ... How to Keep Clients For Life
Getting the customer is easy; it's keeping the customer that's the hard part. As all of us are aware, there is nothing new in selling and customer service. Hal's fun, upbeat approach goes back to the basics which many of us have forgotten or strayed away from. He will show you the fastest way to improve your customers' satisfaction and your company's image. You will learn how to understand the customer's needs, how to build long-term relationships, and why "creative opportunities" are essential in ensuring exceptional customer service.
Sales Management: How to Manage People, Not Paper
Traditionally, salespeople are trained to think competitively - which is fine, up to a point. How do you prepare them to achieve greater results by building a cohesive team? Hal's six step approach introduces sales managers to the fundamental coaching and management principles used by the world's top training companies such as IBM, Xerox, Proctor & Gamble, and Disney. He incorporates these concepts with the methods of many top coaches in the world of sports. The techniques are so powerful Hal will guarentee (in writing) a 15% increase in sales volume.
Executive Coaching
Most senior executives have never had formal training with respect to coaching and leadership techniques. In most seminars or workshops the speaker usually tells participants what to do. Here, Hal spends the day observing, listening, and offering feedback on how to improve based on intense observational skills. Think of this as a golf lesson with a pro, rather than going to a seminar on how to play better golf! This program has been extraordinarily successful with Fortune 100 companies as well as small business.
Going Back to Basics
In this intense two day onsite program, Hal will cover in a workshop environment the skills it takes to be #1. Day 1 covers an A-Z approach to selling. On Day 2, Hal will spend time with senior and field management covering common sense management - and how to execute the plan and train-the-trainer for continued success!
PRODUCTS:
LipService ... 50 Humorous Stories of the Worst Customer Service in America (and Interviews with the 10 Best companies in the World)
Book - Retail $17.95 (Quantity discounts available)
At Your Service ... Calamities, Catastrophes, and Other Curiosities of Customer Service
Book - Retail $17.95 (Quantity discounts available)
Can I Have 5 Minutes of Your Time? ... A No-Nonsense, Fun Approach to Sales
Book - Retail $12.95 (Quantity discounts available)
96-Minute Audio Tape $14.95
96-Minute Video Tape $39.95
Bonus Package (Book, Video, & Audio) $59.00
As an internationally known expert on sales and customer service, a best-selling author, and a dynamic and entertaining speaker, Hal Becker makes more than 150 presentations a year to organizations that include IBM, Disney, Blue Cross, AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines, U.S. Post Office, and hundreds of other companies and associations.
At the young age of only 22, Hal became the #1 Salesperson among a national sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was that same passion and energy that helped him survive terminal cancer only months after launching Direct Opinions, one of the first customer service telemarketing firms which now conducts over 2,000,000 calls per year with offices throughout the U.S. and Canada.
In 1990 Hal sold Direct Opinions to devote time for presenting lectures and seminars around the world and to promote his national bestseller, "Can I Have 5 Minutes of Your Time?," which is now in its 12th printing and is used by many corporations as their "Sales Bible." He has also authored another run-away bestseller, "Lip Service," one of the nation's foremost books on customer service. He has been featured in publications including The Wall Street Journal, Success, Inc., Nations Business, and hundreds of newspapers and Radio/TV stations around the world.
Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service that provides support and information for cancer patients and their families. (He donates proceeds of his books to this cause.)
MOST REQUESTED TOPICS:
Power Selling ... What Makes A Top Salesperson
Power selling is the most highly charged comprehensive type of training your sales people will ever have. They will learn that to be the best takes an easy-to-follow system. Hal uses his own experience as Xerox's #1 salesperson, along with a 10-step common sense, back-to-basics approach to give them the tools they need to succeed. He has trained tens of thousands of salespeople on his "insiders" look at how to achieve sales success.
Customer Service ... How to Keep Clients For Life
Getting the customer is easy; it's keeping the customer that's the hard part. As all of us are aware, there is nothing new in selling and customer service. Hal's fun, upbeat approach goes back to the basics which many of us have forgotten or strayed away from. He will show you the fastest way to improve your customers' satisfaction and your company's image. You will learn how to understand the customer's needs, how to build long-term relationships, and why "creative opportunities" are essential in ensuring exceptional customer service.
Sales Management: How to Manage People, Not Paper
Traditionally, salespeople are trained to think competitively - which is fine, up to a point. How do you prepare them to achieve greater results by building a cohesive team? Hal's six step approach introduces sales managers to the fundamental coaching and management principles used by the world's top training companies such as IBM, Xerox, Proctor & Gamble, and Disney. He incorporates these concepts with the methods of many top coaches in the world of sports. The techniques are so powerful Hal will guarentee (in writing) a 15% increase in sales volume.
Executive Coaching
Most senior executives have never had formal training with respect to coaching and leadership techniques. In most seminars or workshops the speaker usually tells participants what to do. Here, Hal spends the day observing, listening, and offering feedback on how to improve based on intense observational skills. Think of this as a golf lesson with a pro, rather than going to a seminar on how to play better golf! This program has been extraordinarily successful with Fortune 100 companies as well as small business.
Going Back to Basics
In this intense two day onsite program, Hal will cover in a workshop environment the skills it takes to be #1. Day 1 covers an A-Z approach to selling. On Day 2, Hal will spend time with senior and field management covering common sense management - and how to execute the plan and train-the-trainer for continued success!
PRODUCTS:
LipService ... 50 Humorous Stories of the Worst Customer Service in America (and Interviews with the 10 Best companies in the World)
Book - Retail $17.95 (Quantity discounts available)
At Your Service ... Calamities, Catastrophes, and Other Curiosities of Customer Service
Book - Retail $17.95 (Quantity discounts available)
Can I Have 5 Minutes of Your Time? ... A No-Nonsense, Fun Approach to Sales
Book - Retail $12.95 (Quantity discounts available)
96-Minute Audio Tape $14.95
96-Minute Video Tape $39.95
Bonus Package (Book, Video, & Audio) $59.00
