Dave Ratner
Dave is a smart business owner and a genius marketer who is fighting big box corporations on their turf and winning the war. According to BJ Bueno, author of The Power of Cult Branding, Dave is one of few "one-man cult brands." His demeanor is disarming leaving one defenseless as soon as he says "hello." Despite his humble retail beginning over 39 years ago in an abandoned 3-bay gas station, Dave Ratner has managed to build a powerful brand for his 7-store chain. He is one of the very few independant reatilers who sits on the Board of the National Retail Federation, is a member of the Young Presidents' Organization and was elected to the Massachusetts Retail Hall of Fame. Dave hosts a weekly television show sharing his knowledge of the care of in-home pets on the local ABC affiliate. Dave's success has attracted interest from publications that quote him regularly- The Wall Street Journal, Associated Press, and CBS Radio along with many other periodicals distributed across the Nation. Dave's humorous delivery of what works, what doesn't and why is simply inspirational. He has the unique ability to appeal to all business levels from store clerks to CEOs. Business people across the country leave Dave's seminars equipped with the knowledge, energy, and enthusiasm they need to ensure and maintain their success. Groups of sales people, marketers, and customer service representatives use Dave's ideas to improve customer relationships, which in turn grows their businesses.
Dave is a smart business owner and a genius marketer who is fighting big box corporations on their turf and winning the war. According to BJ Bueno, author of The Power of Cult Branding, Dave is one of few "one-man cult brands." His demeanor is disarming leaving one defenseless as soon as he says "hello." Despite his humble retail beginning over 39 years ago in an abandoned 3-bay gas station, Dave Ratner has managed to build a powerful brand for his 7-store chain. He is one of the very few independant reatilers who sits on the Board of the National Retail Federation, is a member of the Young Presidents' Organization and was elected to the Massachusetts Retail Hall of Fame. Dave hosts a weekly television show sharing his knowledge of the care of in-home pets on the local ABC affiliate. Dave's success has attracted interest from publications that quote him regularly- The Wall Street Journal, Associated Press, and CBS Radio along with many other periodicals distributed across the Nation. Dave's humorous delivery of what works, what doesn't and why is simply inspirational. He has the unique ability to appeal to all business levels from store clerks to CEOs. Business people across the country leave Dave's seminars equipped with the knowledge, energy, and enthusiasm they need to ensure and maintain their success. Groups of sales people, marketers, and customer service representatives use Dave's ideas to improve customer relationships, which in turn grows their businesses.
Creating Customer Love
Cultivating exceptional customer service.
Based on Dave's critically-acclaimed book, Customer Love: Make Your Customers Love You So Much They'll Never Go Anyplace Else!
How To Beat The Snot Out Of The Big Guys
Compete with national chains by owning your local market.
This session is filled with easy-to-implement "musts" that all businesses should put into place immediately to make their business the one of choice. You will learn how to make customers LOVE your business. You will learn the secrets of building fierce customer loyalty and how to exploit what the big guys simply can't do.
A Picture Is Worth 1,000 Sales
Increasing small business and retail sales through creative marketing.
You can't "out advertise" the big guys, but you can "out market" them! This interactive and fun presentation is chock full of creative and cost effective ways to advertise and market your business. You will learn how to craft good ads; where, when, and how often to run those ads; how to get lots of free publicity; and get bunches of ideas on how to not just advertise but "market' your business.
You Are Who You Hire
Advancing retail and small business management to build excellent teams.
"I get more emails after this session than any other talk I do. If you are like me, the hardest part of running my business is managing people. This action-provoking session will help you become a better manager and run a better business. You will learn why it is so important to have a great crew and what you need to do to keep them. We will cover how to get that great crew and what you need to do to...
Management And Leadership Lessons From Retail Titans
Get "Big Guy" secrets for small business success.
"I am SO fortunate to be in a position to interact with some of the real titans of the business world. To say that I am humbled in their presence is an understatement. The opportunity to listen to them, get to know them, and ask them questions about how they run their businesses has provided me with an incredible amount of wisdom and knowledge. If I am really lucky, I will put a fraction of what I have learned to use! In...
This Works, That Doesn't, Here's Why
Launching as an entrepreneur in a challenging marketplace
In this presentation, Dave shares lessons he learned from starting and growing his own successful businesses.
