Stacy Sherman
MBA, CSP
NJ, USStacy Sherman helps business leaders boost revenue, retention, and brand reputation through transformative speeches that leave attendees knowing exactly what to do and feeling accountable for Customer eXperience, regardless of job title. It's not theory. She's been doing the work inside brands for 25 years and knows how to deliver the human advantage your tech stack can't deliver alone.
Why Hire Stacy Sherman
Stacy Sherman is a keynote speaker, advisor, and founder of Doing CX Right®. With 25 years of experience leading Customer eXperience, sales, and marketing at brands like Verizon, AT&T, Schindler Elevator Corp, and Liveops (BPO), she helps business leaders deliver better experiences that boost retention, revenue, and brand reputation.
Her proven Heart & Science™ framework is built on real-world experience not theory. Stacy has led CX from the inside, managing programs, aligning cross-functional teams, and embedding customer experience into everyday business operations. She provides clear strategies to make CX a measurable, organization-wide advantage.
Stacy is also a trusted influencer marketer, working with top brands to elevate CX messaging. Her upcoming book, Transformative Journey Management, offers a practical roadmap for improving every stage of the customer journey.
Event organizers choose Stacy because she moves audiences from insight to accountability. Attendees leave with clear next steps and a renewed commitment to drive customer experience excellence at every level of the business.
Why Hire Stacy Sherman
Stacy Sherman is a keynote speaker, advisor, and founder of Doing CX Right®. With 25 years of experience leading Customer eXperience, sales, and marketing at brands like Verizon, AT&T, Schindler Elevator Corp, and Liveops (BPO), she helps business leaders deliver better experiences that boost retention, revenue, and brand reputation.
Her proven Heart & Science™ framework is built on real-world experience not theory. Stacy has led CX from the inside, managing programs, aligning cross-functional teams, and embedding customer experience into everyday business operations. She provides clear strategies to make CX a measurable, organization-wide advantage.
Stacy is also a trusted influencer marketer, working with top brands to elevate CX messaging. Her upcoming book, Transformative Journey Management, offers a practical roadmap for improving every stage of the customer journey.
Event organizers choose Stacy because she moves audiences from insight to accountability. Attendees leave with clear next steps and a renewed commitment to drive customer experience excellence at every level of the business.
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