Jack Mackey
About Jack Mackey
As Chief Evangelist at Service Management Group (SMG) for 14 years, Jack turbo-charged SMG to become one of the world's premier customer experience insight firms. Today he serves with Mark Sanborn, Simon Bailey and Colleen Stanley on the management training faculty at Crestcom International, developing leaders globally.
Jack's top-rated keynote speech, "What Customers Love: what every leader must know and do well," teaches managers what it takes to win loyalty and grow a service business. His program "Scale Up Your Leadership: how to galvanize your people," helps corporations and associations increase discretionary effort, teamwork and retention.
Participants in Jack's leadership workshop, "Chart Your Course to Loyalty Leadership," grasp what it takes to build the customer-preferred local brand: how to measure, analyze and act on customer feedback, nurture a contagious culture of service and develop an effective customer experience strategy that is profitable and sustainable.
Jack's helped companies drive organic growth in every kind of service-based business. His keynote speeches and workshops brim with actionable customer insights, entertaining real-life examples and laugh-out-loud humor. Jack is best-known for infecting leaders with a spirit of creative discontent and stimulating record-breaking results for clients.
About Jack Mackey
As Chief Evangelist at Service Management Group (SMG) for 14 years, Jack turbo-charged SMG to become one of the world's premier customer experience insight firms. Today he serves with Mark Sanborn, Simon Bailey and Colleen Stanley on the management training faculty at Crestcom International, developing leaders globally.
Jack's top-rated keynote speech, "What Customers Love: what every leader must know and do well," teaches managers what it takes to win loyalty and grow a service business. His program "Scale Up Your Leadership: how to galvanize your people," helps corporations and associations increase discretionary effort, teamwork and retention.
Participants in Jack's leadership workshop, "Chart Your Course to Loyalty Leadership," grasp what it takes to build the customer-preferred local brand: how to measure, analyze and act on customer feedback, nurture a contagious culture of service and develop an effective customer experience strategy that is profitable and sustainable.
Jack's helped companies drive organic growth in every kind of service-based business. His keynote speeches and workshops brim with actionable customer insights, entertaining real-life examples and laugh-out-loud humor. Jack is best-known for infecting leaders with a spirit of creative discontent and stimulating record-breaking results for clients.
What customers love: what every leader must know and do well
This program is perfect for:
• Leaders in corporate and franchise companies
• Entrepreneurs and business owners
• Association and non-profit leaders
"What Customers Love" reveals what leaders must know and do well to win in today's experience economy. Get proven-to-work customer experience strategies that win loyalty, referrals and growth.
The audience...
Scale up your leadership: how to galvanize your people
Format: 45 minute keynote
This program is ideal for:
- Leaders in corporate and franchise companies
- Entrepreneurs and business owners
- Association and non-profit leaders
Chart your course to loyalty leadership
Format: Workshop style seminar, 75 minutes to half--day
This program is a breakout session designed to accompany Jack's keynote on What Customers Love. It is targeted to the needs of:
- Leaders in corporate and franchise companies
- Entrepreneurs and business owners
- Association and non-profit leaders
"Charting your course to loyalty leadership" helps leaders tailor the ideas from Jack's keynote...
Certifications & Awards
