James Dodkins

James Dodkins

TN, ENGLAND
The UK'S #1 Customer Experience Influencer
On-site Fee (USD)
$15k+
Virtual Fee (USD)
$15k+
Travels From
TN, ENGLAND

Rockstar CX founder, James Dodkins, used to be an actual, real-life, legitimate, award-winning rockstar. He toured the world in a heavy metal band, releasing albums and tearing up stages. Today he does things a little differently. He still travels all over the world but now he helps companies deliver 'Rockstar Customer Experiences'. Rockstar CX was created to help companies looking to move away from 'business as usual' and embrace 'business unusual'. Stuffy corporate types aren't the right fit for our style of a fast, heavy, powerful customer experience transformation. We are the perfect fit for companies who want to be different, progressive and achieve something bigger than themselves.

We travel the world learning what the best-performing companies do to deliver such amazing customer experience, then, distill the mindsets, philosophies, tools, and techniques into different frameworks and methods then teach them to you.

Rockstar CX founder, James Dodkins, used to be an actual, real-life, legitimate, award-winning rockstar. He toured the world in a heavy metal band, releasing albums and tearing up stages. Today he does things a little differently. He still travels all over the world but now he helps companies deliver 'Rockstar Customer Experiences'. Rockstar CX was created to help companies looking to move away from 'business as usual' and embrace 'business unusual'. Stuffy corporate types aren't the right fit for our style of a fast, heavy, powerful customer experience transformation. We are the perfect fit for companies who want to be different, progressive and achieve something bigger than themselves.

We travel the world learning what the best-performing companies do to deliver such amazing customer experience, then, distill the mindsets, philosophies, tools, and techniques into different frameworks and methods then teach them to you.

Rule #1, Find Inspiration: *NEW FOR 2020*

James explains how he became inspired to make such an impactful entrance and then goes on to share some music from artists who maybe have taken a little too much inspiration from other popular songs, specifically focusing on his 'favorite' music group. He then shares a framework that will help you take inspiration from outside of your industry and innovate the experience you deliver to your customers.
Inspirational / Life-changing

Rule #2, Create Superfans

James explains that 'Rockstar Companies' don't have customers, they have fans. Just like the superfans of music artists and acts, company superfans will promote, advocate, defend and market the products and their services for free. James shows just how far some superfans will go by sharing some hilarious company superfan tattoos. Some of these need to be seen to be believed. James concludes by suggesting that to create superfans you need to start with your employees. If you turn your...
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Educational / InformativeInspirational / Life-changing

Rule #3, Make it Right

James tells the story of a time where his actions, though well-intentioned, nearly ruined the final show of his band's first major tour. He shares how he managed to fix the experience in the experience and suggests that companies should take this approach to Customer Experience. He suggests that companies should proactively be looking for issues in the experience and fix them before the customer has a chance to get angry or upset that they happened. James shares an analogy about a crowded bar...
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Educational / InformativeTechnical / SpecificInspirational / Life-changing

Rule #4, Make it Clear

James talks to us about how a simple misunderstanding can completely derail an otherwise great Customer Experience. He explains that when a customer discovers that they have misunderstood something about your company, product or service they don't blame themselves - they blame you. He cleverly demonstrates this by sharing a series of misheard lyrics that, although simple misinterpretations, change the entire meaning of a song. Warning: you will never hear these songs in the same way again....
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Educational / InformativeTechnical / Specific

Rule #5, Let Teams Rock

James explains that after working with hundreds of high performing teams all over the world he has seen that the quickest and easiest way to GET teams to rock, it to LET teams rock, He hammers this home with the acronym Listen, Empower, Trust. James then abandons his attempt to try and explain teamwork to the crowd with words and decides to invite the crowd to work together and join his band. He splits the crowd into sections and teaches them each a different beat that when combined create a...
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Educational / InformativeTechnical / Specific

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Travels From
  • TN, ENGLAND
Price Range
  • $15k+
    On-site Fee (USD)
  • $15k+
    Virtual Fee (USD)
eSpeakers member since
2020
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