John D. Hanson
With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer eXperience.
In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation and Non-profit, he has ranked at the top of his team for Customer Satisfaction and Team Engagement in every role.
Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to his Customer Satisfaction scores and performance metrics.
While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor's degrees from Union Institute & University, graduating with a 4.0 GPA in both in just 2 years.
Following 18 months of research, his book, "WOW Your Customers! 7 Ways to World-Class Service" was published in 2018 with copies selling world-wide. John has had the privilege of interviewing Customer eXperience leaders in every continent. His book on the best definition for Winning is due out in 2021.
He has been a repeat guest for the Customer eXperience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.
John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, and 4 promotions within 6 years. Retiring as a Staff Sergeant, the rank he shared with his grandfather, his commitment completed in 2016.
Happily married with children, his family resides outside of Columbus, Ohio.
With over 25 years of success in customer-facing roles, John D. Hanson has established himself as a leader in the Customer eXperience.
In demanding industries like Retail, Lending, Credit Card Servicing, the Military, Industrial Automation and Non-profit, he has ranked at the top of his team for Customer Satisfaction and Team Engagement in every role.
Within 90 days of hire for a Fortune 100 company, John was chosen to train onboarding team members due to his Customer Satisfaction scores and performance metrics.
While working full-time for a Fortune 100 company and serving on reserve military duty, John earned two simultaneous bachelor's degrees from Union Institute & University, graduating with a 4.0 GPA in both in just 2 years.
Following 18 months of research, his book, "WOW Your Customers! 7 Ways to World-Class Service" was published in 2018 with copies selling world-wide. John has had the privilege of interviewing Customer eXperience leaders in every continent. His book on the best definition for Winning is due out in 2021.
He has been a repeat guest for the Customer eXperience on the Mr. Biz B2B Radio podcast, a nationally-broadcast show. He has been featured in multiple online business articles, including American Express, LinkedIn and the Residential Real Estate Council.
John considers it an honor to have served in a senior leadership position for the Ohio Army National Guard. His 8-year tour included a deployment to Iraq in 2010, and 4 promotions within 6 years. Retiring as a Staff Sergeant, the rank he shared with his grandfather, his commitment completed in 2016.
Happily married with children, his family resides outside of Columbus, Ohio.
Customer Discovery: The Key to World-Class Customer Experience
2 years ago, I discovered a powerful paradigm shift on who our customers are and how to engage them. In this eye-opening, interactive presentation, your attendees will benefit from my 25+ years of excellent Customer Experience (CX) and years of extensive research into the industry leaders....
.25 of a second, Webster's Dictionary and a shiny blue metal ruler: The Best Definition for Winning
In the words of the immortalized hero of the paved oval track, (2nd name Bobby, 1st name, Ricky); "If you're not first, you're last!" But is that the best definition for Winning? What if I told you, through no fault of our own, we've been applying the wrong definition our whole lives? Sports, school, business, well-meaning parents, even ourselves!, have all unknowingly and incorrectly labeled the majority of us as, well, not Winners.
What if I told you, "You're...
