[Etiquette & Brand Expert] [Customer & Brand Centricity Ignitor]

Koos Louw - widely known as K-Lo - is an expert in African Business Protocol & Etiquette,  igniting foreign brands wanting to operate and do business on the African continent. Helping corporates and retail clients with customer-centricity [CRM] and customer-experiential solutions [CRX].

As a public speaker, Koos Louw brings together his unique experience and comprehension to deliver a series of highly energized keynotes on the following subject matters:

 Africa: One Size Doesn't Fit All - The African Continent has 54 Countries with 54 Different Unique Sets of Business Protocol and Etiquette Cultures.

 Future-Proof your Brand & Customer Cetnriticy : Business Etiquette for the 2020' Era.

 How to Leverage Business Protocol and Etiquette to Thrive in a Digital Age.

 Soft Skills are no longer Soft. It has become Critical Skills for the 2020'Era.  

Global captains of industry, high net worth individuals, luxury brands and corporate clients all trust Koos Louw implicitly when it comes to these disciplines.

[Education]

Koos Louw is an Industrial Communications and Psychology graduate of the University of the Free State.

In 2015, he graduated from The Protocol School of Washington, the USA's only nationally accredited Business Etiquette and International Protocol educational institution – and, the first and only school of its kind accredited by the Accrediting Council for Continuing Education and Training. In addition, Koos Louw is certified by The British School of Etiquette. The British School of Etiquette is a CPD[Continued Professional Development] + ILM [Institute of Leadership & Management] certified institution and accredited by the Investors in People Practitioner Board in the United Kingdom.

K-Lo is an Associate Member of the International Protocol Officers' Association + K-Lo is a Professional Member of NSA.

[Focus areas]
Koos Louw believes in giving leaders, entrepreneurs, and established business professionals the skills, tools, and international service benchmarks they need to position and market themselves with confidence and authority.

[Experience]

K-Lo has over 25 years of experience working, consulting, teaching and speaking in Sub-Saharan Africa and the Indian Ocean Islands, and proudly counts among his clients the following blue-chip companies over this period:

 ABSA Private Bank & WIMI
 ABS Biotrade [GiZ The Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH]
 American Express Black Centurion Card
 Aston Martin
 Assupol
 BMW
 Comair - Kulula
 De Beers Diamonds
 Diners Club International
 Dom Pérignon
 Investec Wealth & Investment
 Jaguar-Land Rover SA & SSA.Louis Vuitton
 Johnson & Johnson
 Moët Hennessy Group
 MasterCard International
 Pearson Institute of Higher Education
 Reckitt Benckiser
 Rolls Royce
 SA Mint [Reserve Bank]
 Standard Bank Group [CIB, Wealth & Trust]
 Stanbic Bank East & West Africa & Indian Ocean Islands.
 Veuve Clicquot

Koos Louw has trademarked [B.Q.]Business Intelligence and [S.Q.]Social Intelligence and is a regular columnist for DEKAT magazine. 

"It is my mission to serve people with the experience and knowledge I have gained in the customer relations arena. To empower customer-facing professionals with the tools and critical skills to position themselves as attractive brand ambassadors to customers and clients on an international service standard level. I strive to achieve this through the development and upskilling of Social IQ and Business IQ skills, focussing on people's personal, social and professional development for sustainable success within their respective professions. To be a guiding light in people's careers and to be valuable to the people - my clients."