Doug Jones
From 1970 to 1980, Doug Jones was an IBM salesman, earning the 100% Club each year, then an award-winning sales instructor, and ultimately became IBM's National Speaker. From 1981 to 1990, he earned top performer awards with Fred Pryor Seminars and CareerTrack conducting over 1,500 workshops for 250,000 people in 10 countries. Since 1991, Doug Jones has provided business development insights to organizations helping them set records for growth, profit, employee morale and customer satisfaction.
Doug Jones has authored How to Get the Best from Yourself, Worldclass Workforce Skills, High Performance Team Building, Selling It Right, and Market Dominance through Business Development. He has earned the Certified Professional Salesperson designation from Sales & Marketing Executives International and the Certified Speaking Professional designation from the National Speakers Association.
Doug Jones' clients have earned "Best Company to Work For" and "Most Admired Company" awards from Fortune Magazine, as well as "INC Fastest Growing Company", and Baldrige and ISO quality certifications. Doug Jones will help you surpass your performance goals through personal and professional development.
MOST REQUESTED TOPICS:
Sales Skills
Providing sales people with methods and supporting skills that promote a consultative process for selling products and services.
Business Development
Organize and prioritize your coverage activities by targeting the best prospects, identifying opportunities, and developing strategies for increasing sales.
Executive Relationship
Enhance your ability to increase sales in value-added products and services by increasing the frequency and quality of dialogue with customer executives.
Client Consulting
Utilize consultative and strategic marketing skills in scoping and designing a solution to align your company's key strengths and top capabilities with critical customer needs.
Account Management
Develop strategies and plans to secure customer allegiance and establish partnerships based on mutual long-term benefits.
Customer Service
Direct multi-departmental resources dedicated to extraordinary customer satisfaction achieved through speed, flexibility, responsiveness, and innovation.
Interpersonal Skills
Basic skills employees need to succeed! Business competes on a global scale and winning depends on the successful performance of everyone in the organization.
Time Management
Few people realize that investing only 1% of their time into upfront planning prevents a project from taking 2.8 times as long to complete. By controlling your #1 resource ... time ... you will possess the tools to become the master of your lifetime.
Communication
70% of your message is lost from the time you encode a message until the time others decode it! Renew your commitment to achieve clear understanding the others. Strengthen your ability to create understanding.
Motivation
The average Japanese employee generates 24 suggestions per year; the average U.S. employee .14! Yet you are surrounded by "humankind awaiting motivation." Command the untapped potential optimism of the remarkable human spirit.
Conflict & Problem Resolution
If you allow others to "vent," 2/3 of the conflict goes away. Deal with shifting moods and learn the proven methods of creative resolution! Discover how you can maintain the highest respect for others while creatively developing and applying solutions.
Team Building
20-40% of organizational costs are related to the cost of "poor quality!" Whether you are a leader or a member, only teamwork can provide the support base for building a sustainable, competitive advantage.
Customer Service
68% of your customers leave you because of "an attitude of indifference or disinterest!" Respond to the service imperative by listening to customers and performing job #1 ... "getting and keeping customers."
Change
Your knowledge becomes obsolete every 5 years, and you go through 4.6 major career changes in a lifetime! All change is painful ... even positive change. To cope with the transition, you must have a vision ... a clear picture of a preferred and feasible future. Develop, clarify, and convey your vision.
Leadership
95% of your efforts are "wasted" without the direction provided by competent leadership. Develop the abilities to define reality, serve others, and say, "Thank You!" Passionately provide direction to secure the future of your organization.
From 1970 to 1980, Doug Jones was an IBM salesman, earning the 100% Club each year, then an award-winning sales instructor, and ultimately became IBM's National Speaker. From 1981 to 1990, he earned top performer awards with Fred Pryor Seminars and CareerTrack conducting over 1,500 workshops for 250,000 people in 10 countries. Since 1991, Doug Jones has provided business development insights to organizations helping them set records for growth, profit, employee morale and customer satisfaction.
Doug Jones has authored How to Get the Best from Yourself, Worldclass Workforce Skills, High Performance Team Building, Selling It Right, and Market Dominance through Business Development. He has earned the Certified Professional Salesperson designation from Sales & Marketing Executives International and the Certified Speaking Professional designation from the National Speakers Association.
Doug Jones' clients have earned "Best Company to Work For" and "Most Admired Company" awards from Fortune Magazine, as well as "INC Fastest Growing Company", and Baldrige and ISO quality certifications. Doug Jones will help you surpass your performance goals through personal and professional development.
MOST REQUESTED TOPICS:
Sales Skills
Providing sales people with methods and supporting skills that promote a consultative process for selling products and services.
Business Development
Organize and prioritize your coverage activities by targeting the best prospects, identifying opportunities, and developing strategies for increasing sales.
Executive Relationship
Enhance your ability to increase sales in value-added products and services by increasing the frequency and quality of dialogue with customer executives.
Client Consulting
Utilize consultative and strategic marketing skills in scoping and designing a solution to align your company's key strengths and top capabilities with critical customer needs.
Account Management
Develop strategies and plans to secure customer allegiance and establish partnerships based on mutual long-term benefits.
Customer Service
Direct multi-departmental resources dedicated to extraordinary customer satisfaction achieved through speed, flexibility, responsiveness, and innovation.
Interpersonal Skills
Basic skills employees need to succeed! Business competes on a global scale and winning depends on the successful performance of everyone in the organization.
Time Management
Few people realize that investing only 1% of their time into upfront planning prevents a project from taking 2.8 times as long to complete. By controlling your #1 resource ... time ... you will possess the tools to become the master of your lifetime.
Communication
70% of your message is lost from the time you encode a message until the time others decode it! Renew your commitment to achieve clear understanding the others. Strengthen your ability to create understanding.
Motivation
The average Japanese employee generates 24 suggestions per year; the average U.S. employee .14! Yet you are surrounded by "humankind awaiting motivation." Command the untapped potential optimism of the remarkable human spirit.
Conflict & Problem Resolution
If you allow others to "vent," 2/3 of the conflict goes away. Deal with shifting moods and learn the proven methods of creative resolution! Discover how you can maintain the highest respect for others while creatively developing and applying solutions.
Team Building
20-40% of organizational costs are related to the cost of "poor quality!" Whether you are a leader or a member, only teamwork can provide the support base for building a sustainable, competitive advantage.
Customer Service
68% of your customers leave you because of "an attitude of indifference or disinterest!" Respond to the service imperative by listening to customers and performing job #1 ... "getting and keeping customers."
Change
Your knowledge becomes obsolete every 5 years, and you go through 4.6 major career changes in a lifetime! All change is painful ... even positive change. To cope with the transition, you must have a vision ... a clear picture of a preferred and feasible future. Develop, clarify, and convey your vision.
Leadership
95% of your efforts are "wasted" without the direction provided by competent leadership. Develop the abilities to define reality, serve others, and say, "Thank You!" Passionately provide direction to secure the future of your organization.
Certifications & Awards
