Erica Javellana joined Zappos.com, Inc. in 2007 as a Human Resources Generalist where she quickly distinguished herself both in her HR knowledge and ability to blend HR and the Zappos culture, rising through the ranks to lead the team as the Employee Relations Manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both Fun and a Little Weird in her role of Speaker of The House for Zappos Insights, a part of the Zappos Family in Las Vegas, NV. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.
Erica's HR role at Zappos has been essential in helping to create an unconventional Human Resources team. Erica's years of experience in the Zappos Family makes her an insightful
speaker, focusing on employee engagement, commitment to culture, customer experiences and their importance in business today. When she's not sharing the impact of company culture
in the workplace, you can find her reading on her Kindle, yelling at the San Diego Chargers, or doing high intense cardio to compensate for her love of nachos and beer.
Erica Javellana joined Zappos.com, Inc. in 2007 as a Human Resources Generalist where she quickly distinguished herself both in her HR knowledge and ability to blend HR and the Zappos culture, rising through the ranks to lead the team as the Employee Relations Manager. She is currently sharing her knowledge of how Zappos created a Human Resources Department that is both Fun and a Little Weird in her role of Speaker of The House for Zappos Insights, a part of the Zappos Family in Las Vegas, NV. Prior to joining Zappos, Erica had over 10 years of experience in Human Resources within the retail, hotel/casino, and food and beverage industries.
Erica's HR role at Zappos has been essential in helping to create an unconventional Human Resources team. Erica's years of experience in the Zappos Family makes her an insightful
speaker, focusing on employee engagement, commitment to culture, customer experiences and their importance in business today. When she's not sharing the impact of company culture
in the workplace, you can find her reading on her Kindle, yelling at the San Diego Chargers, or doing high intense cardio to compensate for her love of nachos and beer.
Creating a Culture of Service
Customer Experiences to create word of mouth marketing
- Customer Experiences to create word of mouth marketing
Employee Engagement
- Employee Engagement
Committable Core Values
- Committable Core Values
Importance of Being Fun
- Importance of Being Fun
1 recommend Erica
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Agribank
On-Site
A., Communications Manager, Agribank
Zappos Insights provided me not only with ideas on how to do business better with clients and employees, but with an experience that I could bring back to the office and infuse into our organization.
