Holly O'Donnell
DISC certified
IL, USClient Engagement specialist, Holly O'Donnell combines over 20 years of hospitality consulting and training expertise to speaking engagements, team building sessions and consulting opportunities. International Leadership and motivational speaker, Holly's career has been influenced by working with the Lincoln Motor Company, Walt Disney World, Mandalay Resort Group, Benchmark Hospitality and Dale Carnegie Training. She brings versatility to speak to multiple industries and has spoken to thousands of audiences. A dynamic professional with a proven background in training and development, she is engaging, thought provoking, and recognized as a top trainer for Dale Carnegie.
DISC certified, Holly simplifies the psychological approach of communication and interpersonal skills, helping clients gain perspective into how we hold ourselves back when we communicate. Her success comes by helping individuals shift viewpoints to genuinely see from the other person's perspective.
Holly has served as keynote speaker and influenced multiple day workshops, webinars, delivered audio trainings, and onsite interactive professional development programs. Her topics include: Impacts of Social Styling and Personalities when Communicating, Excelling at Managing, Excellence in Customer Service, Creating Guests for Life, Embracing Conflict, and train the trainer programs.
As an Entrepreneur with a background in event marketing and hospitality, O'Donnell has experience launching multiple businesses, through sales, marketing and networking. Excelling at fostering relationships has contributed to this success. Holly has a captivating energy that sparks conversations and instantly engages a room. A philanthropist, she actively supports the Illinois Food Bank, Anti-Cruelty Society, and Toys for Tots. She is an active member with local networking and professional development groups and a contributing writer to local newsletters.
Most recently she's help build the in-dealership luxury brand experience for the Lincoln Motor Company resulting in a #1 Client Satisfaction ranking by JD Power & Associates.
Holly's passion for developing teams and shifting the cultural thread of an organization is genuine. With intention and collaboration, helping others realize how they impact and contribute to the success of an operation, brings insight and increases sustainability to the path for success.
Holly earned a Bachelor of Arts in Journalism from Indiana University, Bloomington. She resides with her husband and only child in Aurora, Illinois.
Client Engagement specialist, Holly O'Donnell combines over 20 years of hospitality consulting and training expertise to speaking engagements, team building sessions and consulting opportunities. International Leadership and motivational speaker, Holly's career has been influenced by working with the Lincoln Motor Company, Walt Disney World, Mandalay Resort Group, Benchmark Hospitality and Dale Carnegie Training. She brings versatility to speak to multiple industries and has spoken to thousands of audiences. A dynamic professional with a proven background in training and development, she is engaging, thought provoking, and recognized as a top trainer for Dale Carnegie.
DISC certified, Holly simplifies the psychological approach of communication and interpersonal skills, helping clients gain perspective into how we hold ourselves back when we communicate. Her success comes by helping individuals shift viewpoints to genuinely see from the other person's perspective.
Holly has served as keynote speaker and influenced multiple day workshops, webinars, delivered audio trainings, and onsite interactive professional development programs. Her topics include: Impacts of Social Styling and Personalities when Communicating, Excelling at Managing, Excellence in Customer Service, Creating Guests for Life, Embracing Conflict, and train the trainer programs.
As an Entrepreneur with a background in event marketing and hospitality, O'Donnell has experience launching multiple businesses, through sales, marketing and networking. Excelling at fostering relationships has contributed to this success. Holly has a captivating energy that sparks conversations and instantly engages a room. A philanthropist, she actively supports the Illinois Food Bank, Anti-Cruelty Society, and Toys for Tots. She is an active member with local networking and professional development groups and a contributing writer to local newsletters.
Most recently she's help build the in-dealership luxury brand experience for the Lincoln Motor Company resulting in a #1 Client Satisfaction ranking by JD Power & Associates.
Holly's passion for developing teams and shifting the cultural thread of an organization is genuine. With intention and collaboration, helping others realize how they impact and contribute to the success of an operation, brings insight and increases sustainability to the path for success.
Holly earned a Bachelor of Arts in Journalism from Indiana University, Bloomington. She resides with her husband and only child in Aurora, Illinois.
Embracing Conflict
Conflict happens. We gather around the water cooler to convey our perspective and ensure our viewpoint is heard. Whether office politics, differences in management, challenges with friends or family, you can embrace it. Become a stronger communicator. Build trust, foster relationships, and find comfort in conflict. Discover the key to responding when discord, tension, and opposition arrive. Embrace conflict to attain confidence, harmony and synergy in your personal and professional...
Mastering Client Engagement
Everyone wants to innovate, differentiate, and build brand loyalty. Sustaining consistent client engagement can be challenging. Attendees will gain insights into how the client experience influences brand perception, how creating a platform for implementation and a having a plan for service recovery creates client and employee advocacy.
Humanizing Customer Service
Technology and customer service do not always go hand in hand. In truth, when mixed, customer service can go very, very wrong. On-line shopping, online chats, application use. It's not about the user-experience but creating awareness and bridging an emotional element to provide exceptional client engagement.
- · Build awareness to deviate from process
- · Discover the emotional element in customer service
- · Enhance the client experience and build brand...
Deviate from the Process
Establishing processes and procedures for your business supports a consistent client experience. That consistency helps build brand loyalty. Yet, flexibility and versatility are necessary for operations especially when it comes to service recovery. When do we deviate from the process? How do we plan for when things go wrong? Join Holly O'Donnell as she facilitates a discussion and provides tools to help your team innovate and deviate for sustainable customer...
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