Dan Gingiss
MBA
IL, USI help organizations turn customer experience into their biggest competitive advantage.
Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
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You have many choices for your next keynote speaker, but none will be quite like Dan. Here's why:
- His background is legit. Most of your choices are career speakers or consultants, but Dan has practical experience in the trenches as an executive at three Fortune 300 companies.
- His examples are all real. No pontificating about theoretical situations. Instead, Dan shares tons of real-life customer experiences – most with pictures shot from his own phone.
- Every presentation is customized. With Dan's vast library of real-life customer experience examples, no two presentations are exactly alike so yours will be personalized to your audience.
- No reading slides. There's nothing worse than a speaker with long, boring slides that the audience hopelessly tries to digest. Dan's presentation is almost entirely visual.
- He's easy to work with. No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive and generous with his time – including pre- and post-event meetings.
- He goes above and beyond. Many speakers arrive at an event, deliver their speech and leave. Dan intentionally blocks at least a full day for networking, book signing, live tweeting and more.
- He's just a cool guy. Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three Major League ballparks, obtaining his bartender's license and pinball wizardry.
Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
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You have many choices for your next keynote speaker, but none will be quite like Dan. Here's why:
- His background is legit. Most of your choices are career speakers or consultants, but Dan has practical experience in the trenches as an executive at three Fortune 300 companies.
- His examples are all real. No pontificating about theoretical situations. Instead, Dan shares tons of real-life customer experiences – most with pictures shot from his own phone.
- Every presentation is customized. With Dan's vast library of real-life customer experience examples, no two presentations are exactly alike so yours will be personalized to your audience.
- No reading slides. There's nothing worse than a speaker with long, boring slides that the audience hopelessly tries to digest. Dan's presentation is almost entirely visual.
- He's easy to work with. No extravagant demands for first-class travel or Evian on ice. Dan is reachable, responsive and generous with his time – including pre- and post-event meetings.
- He goes above and beyond. Many speakers arrive at an event, deliver their speech and leave. Dan intentionally blocks at least a full day for networking, book signing, live tweeting and more.
- He's just a cool guy. Ask him about delivering a pizza to Michael Jordan, singing the National Anthem at three Major League ballparks, obtaining his bartender's license and pinball wizardry.
VIRTUAL ONLY: Why Employee Experience Matters: 5 Tips For Ensuring Happy Employees
Format: Virtual Presentation
This program is perfect for:
- Organizations wanting to improve their employee experience
- Organizations trying to tie together customer experience and employee experience
The audience will leave with:
- 5 key components of excellent employee experience
- Examples of how every employee in every department contributes to the...
Why Every Employee Is In The Customer Experience Business
Format: 45-60-minute keynote
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is...
A Remarkable Customer Experience Is Your Biggest Competitive Advantage
Format: 60-minute keynote
Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game - just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable.
So what's left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging session, customer...
AI Meets Customer Experience: Expect The Unexpected
Format: 60-minute keynote
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience?
In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how...
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