Desander Mas
Desander Más, President of Shields Mas Learning Resources Inc., is course developer, facilitator and keynote speaker. He has more than 30 years experience motivating individuals and teams in communications skills and attitudinal awareness training with major organizations in both the private and public sectors. He has developed and implemented motivational programs, sales, product and service programs with Pfizer, Inc., GMAC, International Harvester, and other major organizations. For the the City of New York and the City University of New York he developed and is implementing with his team the official customer service program that more than 5,000 frontline and management personnel have attended.
Desander Más, President of Shields Mas Learning Resources Inc., is course developer, facilitator and keynote speaker. He has more than 30 years experience motivating individuals and teams in communications skills and attitudinal awareness training with major organizations in both the private and public sectors. He has developed and implemented motivational programs, sales, product and service programs with Pfizer, Inc., GMAC, International Harvester, and other major organizations. For the the City of New York and the City University of New York he developed and is implementing with his team the official customer service program that more than 5,000 frontline and management personnel have attended.
Motivating Your Team for Customer Service Excellence
Motivating Your Team for Customer Service Excellence
Format: 45- to 90-minute keynote
This keynote is for supervisors & managers:
- Leading sales and/or service;
- Looking for ways to motivate their teams;
- Facing challenging situations;
- With underperforming teams.
Summary:
A humorous, and constructive keynote with practical, day-to-day pointers on how to...
Persuasive Presentations & Business Storytelling
Persuasive Presentations
Format: Two-day interactive group workshop (limited to 10 participants)
This workshop is for Executives at all levels who:
- Need to make concise, informative, on-the-spot presentations;
- Improve sales presentations;
- Looking for ways to motivate their teams;
- Handle challenging customers;
- Further enhance their presentation...
Dynamic Customer Service
Format: Half or full-day interactive workshop
Audience: These workshops are for frontline staff, supervisors & managers:
- Leading sales and/or service
- Looking for ways to motivate their teams
- Facing challenging customer service situations
- With underperforming teams
Summary:
Our Dynamic Customer Service process provides front-line staff, managers and supervisors...