Chris Thrash
With over 25 years of healthcare experience, Chris Thrash founded his company in 1999 to assist hospitals, both nationally and internationally, reach their highest potential in patient, employee and physician satisfaction. Chris has a proven track record in providing hospitals and healthcare systems with clear plans and practical approaches that dramatically improve the financial bottom line, quality outcomes, and community perception by focusing on the service experience. Chris is an award winning speaker, author and consultant who specializes in creating service culture excellence. Each year, over 100,000 people hear Chris speak at hospitals, conferences, and leadership retreats. He holds his Masters in Healthcare Administration and has written several books and produced training videos that have received awards from the WorldFest International Film Festival. Chris Thrash and Associates provide clients with creative consulting and training solutions that deliver successful outcomes in achieving and maintaining dynamic customer experiences, high patient satisfaction and strong employee engagement.
Chris was selected from a nationwide search of America's Top Leadership Executives and was featured in a new book, Leadership: Helping Others to Succeed. The book features best-selling authors Dr. Warren Bennis and Senator George Mitchell. Chris Thrash, Bennis, and Mitchell, were joined by other well known authors and speakers, each offering time-tested strategies for success in frank and intimate interviews.
As a speaker, Chris's ability to recognize the power and impact of the service experience creates an enthusiasm among hospital staff that penetrates throughout organizations long after Chris has left. Encouraging, inspirational, and humorous, Chris moves his audiences to both laughter and tears as he touches on the everyday challenges of creating exceptional service experiences. His unique style and personalized approach, combined with his humorous, high-energy and inspirational messages, are just some of the reasons organizations ask him back year after year! His consulting expertise helps organizations create a customized, detailed plan for building and sustaining a service culture of excellence.
With over 25 years of healthcare experience, Chris Thrash founded his company in 1999 to assist hospitals, both nationally and internationally, reach their highest potential in patient, employee and physician satisfaction. Chris has a proven track record in providing hospitals and healthcare systems with clear plans and practical approaches that dramatically improve the financial bottom line, quality outcomes, and community perception by focusing on the service experience. Chris is an award winning speaker, author and consultant who specializes in creating service culture excellence. Each year, over 100,000 people hear Chris speak at hospitals, conferences, and leadership retreats. He holds his Masters in Healthcare Administration and has written several books and produced training videos that have received awards from the WorldFest International Film Festival. Chris Thrash and Associates provide clients with creative consulting and training solutions that deliver successful outcomes in achieving and maintaining dynamic customer experiences, high patient satisfaction and strong employee engagement.
Chris was selected from a nationwide search of America's Top Leadership Executives and was featured in a new book, Leadership: Helping Others to Succeed. The book features best-selling authors Dr. Warren Bennis and Senator George Mitchell. Chris Thrash, Bennis, and Mitchell, were joined by other well known authors and speakers, each offering time-tested strategies for success in frank and intimate interviews.
As a speaker, Chris's ability to recognize the power and impact of the service experience creates an enthusiasm among hospital staff that penetrates throughout organizations long after Chris has left. Encouraging, inspirational, and humorous, Chris moves his audiences to both laughter and tears as he touches on the everyday challenges of creating exceptional service experiences. His unique style and personalized approach, combined with his humorous, high-energy and inspirational messages, are just some of the reasons organizations ask him back year after year! His consulting expertise helps organizations create a customized, detailed plan for building and sustaining a service culture of excellence.
Dare to Dance: Creating Service Culture Excellence
Why is it called Dare to Dance? This high energy presentation incorporates Chris's hilarious story of his first...
Generations: Service Culture Excellence Across the Generations
For the first time in history, there are five generations in the workplace:
- Veterans (1920-1940) "Been there, done that"
- Baby Boomers (1940-1960) "We're the stars"
- Generation X (1960-1980) "We've survived"
- Millennials (1980-2000) "Cheer up"
- Generation Z (2000-present) "Xbox Generation"
Each generation brings its own set of experiences, values, beliefs and desires. Understanding the experiences shared by each...
Standing Ovation: Moving Your Organization from Good to Great
"Standing Ovation" invites participants to view their performance as a stage production that creates negative or positive experiences for their audience (the patient). This powerful presentation looks at every component of a successful production:
Setting the Stage:
Attention to details of our environment, uniform standards and overall setting
Knowing Your Audience:
Who looks to you to provide products, information and services?
Knowing Your...
The Power of One: Creating A Culture of Accountability
The Power of ONE is a dynamic presentation that incorporates music, graphics and visual imagery that captivates the audience with dynamic content presented by Chris Thrash in an artistic format that challenges the minds, touches the souls and inspires change in audiences of hospital staff members and leaders.
Chris helps healthcare staff and leadership teams understand their dynamic role in Accountability - Taking ownership of your actions every day, for every person,...
