Jeff Toister
CPLP
CA, US
Jeff Toister helps companies build customer-focused cultures.
He is the author of four customer service books, including the bestselling The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 500,000 people on six continents have taken one his video-based training courses on LinkedIn Learning. Jeff's training videos include Customer Service Foundations and Leading a Customer-Centric Culture.
Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet.
Jeff is passionate about employee training and holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. His presentations are highly interactive and always feature practical takeaways.
Jeff Toister helps companies build customer-focused cultures.
He is the author of four customer service books, including the bestselling The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 500,000 people on six continents have taken one his video-based training courses on LinkedIn Learning. Jeff's training videos include Customer Service Foundations and Leading a Customer-Centric Culture.
Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet.
Jeff is passionate about employee training and holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. His presentations are highly interactive and always feature practical takeaways.
The Service Culture Journey
Format: 45-60 minute keynote
Imagine you could build a service culture.
The type of culture where employees are obsessed with customers. They encourage each other, proactively solve problems, and go the extra mile.
Getting there isn't easy. It's a journey that takes full commitment.
This entertaining and informative presentation shares three steps to build a service culture. It uses...
Humanizing Help: Human customer service an age of AI
Format: 60 minute keynote
This program is perfect for:
- Executives in small and mid-sized companies
- Customer service leaders
The audience will leave with:
- Discover what makes humans uniquely good at service
- Identify four situations where customers need human help
- Create a plan to make your service more...
Hidden Obstacles to Outstanding Customer Service
This program is perfect for:
- Customer service leaders
- Customer service professionals
- Senior managers who want to build a service culture
- Experience five obstacles to outstanding customer service.
- Examine how to identify each challenge in the workplace.
- Receive tools to help you overcome each...
The Guaranteed Customer Experience
This program is perfect for:
- Chief customer officers
- Senior executives
- Small business owners
- Marketing leaders
- Customer service leaders
The audience will leave with:
- Discover what truly motivates customers to buy from you.
- Identify three steps to offering an experience guarantee.
- Root out...
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