Jess Kovatch
Jess Kovatch is an experience strategist with almost 20 years of service industry experience including 10 years with the Walt Disney Company. He is a dynamic and impassioned speaker with a mission - help businesses to connect with their customers.
Jess founded the 'Storyline Experience' - a process for organizations to intentionally design experiences for their customers. Using universal storytelling techniques adapted for modern audiences, his ecosystem drives a customer-centric focus that makes the customer's perspective accessible to staff.
Millennials, market saturation, social media, and brand awareness are all a part of the customer experience, making them required conversations to do business in 2018.
Jess Kovatch is an experience strategist with almost 20 years of service industry experience including 10 years with the Walt Disney Company. He is a dynamic and impassioned speaker with a mission - help businesses to connect with their customers.
Jess founded the 'Storyline Experience' - a process for organizations to intentionally design experiences for their customers. Using universal storytelling techniques adapted for modern audiences, his ecosystem drives a customer-centric focus that makes the customer's perspective accessible to staff.
Millennials, market saturation, social media, and brand awareness are all a part of the customer experience, making them required conversations to do business in 2018.
The Customer's Journey
Customers are more discerning than ever, expecting business to offer an engaging journey through their brand, products, and services. They want to hear your story, and be a part of the action.
During this presentation, you will learn psychologically proven storytelling techniques that will change how you look at consumer experiences.
This program is perfect for:- Inspiring customer...
The Consumer's Perspective
Filmmaking has brought stories to life for over a hundred years. A combination of science and art, storytellers use the narrative, subtext, colours, and characters to engage the audience. When customer experience your services, they look through their own lens, just like a movie.
During this presentation, you will learn psychologically proven storytelling techniques that will change how you look at consumer...
The Presenter's Narrative
Presenting is a unique challenge. In addition to conveying information to your audience, you have to ensure retention and drive change management to be successful. If you are a certified instructor delivering training, or a manager who has to present to teams, there are powerful tools used by storytellers to maximize potential.
This program is perfect for:
- New leader's and...
