Louie Gravance
Former Disney Institute
FL, USLouie Gravance is often referred to as "the guy that can make the Disney service concepts work outside of Disney." From over 25 years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories. Gravance has been credited with "literally changing the consciousness of business in America" through his service campaigns and initiatives that have included Bank of America's "The Bank of America Spirit" campaign- deemed the most successful customer service training initiative in the company's history. In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter's Diagon Alley expansion at Universal, Orlando.
At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.
Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
Through his company Louie Gravance Creative Content, in Orlando, Florida and continues to offer clients unique training programs with incorporated themes such as "Great Service Serves the Server First!" and powerful initiatives including "Service is a Superpower!". We're proud to announce the publishing of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom) is being published through Mascot books with a release set for February 2020!
While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there's no business BUT show business!
Louie Gravance is often referred to as "the guy that can make the Disney service concepts work outside of Disney." From over 25 years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando Florida.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multi-million-dollar service campaigns for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories. Gravance has been credited with "literally changing the consciousness of business in America" through his service campaigns and initiatives that have included Bank of America's "The Bank of America Spirit" campaign- deemed the most successful customer service training initiative in the company's history. In 2014 his unique entertainment and training experience was called upon to be part of the opening team of Harry Potter's Diagon Alley expansion at Universal, Orlando.
At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida.
Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
Through his company Louie Gravance Creative Content, in Orlando, Florida and continues to offer clients unique training programs with incorporated themes such as "Great Service Serves the Server First!" and powerful initiatives including "Service is a Superpower!". We're proud to announce the publishing of his first book: SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom) is being published through Mascot books with a release set for February 2020!
While corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there's no business BUT show business!
SERVICE is a SUPERPOWER--What You Learn in a Magic Kingdom
SERVICE is a SUPERPOWER!
What You Learn in a Magic Kingdom
When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING." Your team members deserve to know that an investment OF themselves is an investment IN themselves.
This is not always an easy message to convey and convince your staff that "great service serves the server first."
Let me do it for...
TEN SKILLS of the SERVICE SUPERHERO
When a WOW moment in customer service takes place, it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence.
Becoming a member of the Service Jedi requires discipline but offers many rewards. Master the ten major skills including:
Serve with Purpose
Serve with Showmanship
Serve by...
There's No Business BUT Show Business And Our Business Is Our Show
•What do we look like?
•What do we sound like?
•What do we feel like?
Since all of your team members...
Creating WOW Service Moments! And What's in it For Me?
When a WOW moment in customer service takes place it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. This power-talk explores what a WOW moment looks like, sounds and feels like and why delivering them is good for everyone involved.
Occasionally employees will ask themselves, "What's in it for me?" and it's not a bad...
MAGICAL SERVICE EXPERIENCES HAPPEN OUTSIDE OF THEME PARKS!
Think you need a theme park to engage customers/clients/patients? Magical moments in the customer experience are taking place in hospitals, banks, stores, funeral parlors and, yes, even online.
Not only have I seen these moments in industries outside of entertainment, I've helped steer and facilitate them.
"Returning to purpose" is a major theme in this presentation aimed at service professionals who have been overwhelmed...
Practical Steps to Magical Service Moments TEAM BUILDING (Half day)
Creating magical service moments is not something only read in books or theory, it's actionable. During this session I utilize my twenty-five year experience with service brands to prove we can isolate, identify, define and execute service excellence as leaders.
This is a half-day team building experience that is hands-on and heads-up, designed to explore and solidify the ten points of action for any organization of any size to attain a culture of service excellence. This...
THERE'S NO BUSINESS BUT SHOW BUSINESS
ALL organizations are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction, involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.
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What do we look like?
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What do we sound like?
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What do we...
Putting it All Together TEAM BUILDING (Full Day)
Allow your team to create and perform the story of your brand and emotionally invest in its outcome.
CREATING THE "HAPPIEST WORKPLACE" ON EARTH
Creating magical service moments is not something only read in books or theory, it's actionable. But, as Walt Disney said, "It takes people," to make it happen.
During this session I utilize my twenty-five years experience with service brands to prove we can isolate, identify, define and execute service excellence as leaders.
Onstage and offstage must work in tandem to maintain a culture of service-excellence, explored heavily in this presentation.
