Roy Atkinson
Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020."
His current talks center on the importance of Employee Experience (EX) to Customer Experience (CX), as well as Digital Transformation (DX) and the technologies that them.
What they say about Roy Atkinson:
Roy Atkinson's depth of knowledge and dynamic background make for a highly sought after speaker, who not only engages and connects with his audiences, but also delivers actionable takeaways. Roy is truly a practitioner of what he shares and does not just speak and leave. Even after an event, Roy continues to connect and share his knowledge to help ensure the individual & company's success. I highly recommend Roy to make your event a success! - Sandy S. - association chapter officer
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Roy's delivery style makes it possible for keynote and workshop participants to understand complex strategies for real world technologies and processes, so that they can return to their organizations fully loaded with both short term action items as well as long term strategies to continue the conversation within their own leadership. - Brandon C., Customer and Employee Experience (CX/EX) Strategist
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We recently had Roy Atkinson speak virtually at our web event. Over the years we've had Roy speak to many topics surrounding the Technology and Customer Service industry. His diverse background, knowledge and experience always bring a personal, real world, thought provoking and entertaining touch to all aspects of the topic being presented. Not only is he well received by the audience; he is easy to work with, personable and spends extra time listening and interacting with the attendees. His high energy and enthusiasm are amazing. I look forward to inviting him back to speak at future events. - Grace A., president, association chapter
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Roy brings incredible knowledge about customer experience, customer service, and digital transformation to his talks and delights the audience through storytelling. He provides a clear picture of the future of technology and cleverly uses humour to simplify complex concepts. - Pat B., CEO, transformation consultancy
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Roy is the 'best-in-class' in terms of industry knowledge, trends and directions, best practices, processes and relevant case studies. He is engaging and does a fantastic job of planning his presentation and mapping the content to his inspiring story-telling. He always has the audience top of mind. I would highly recommend you attend any of Roy's presentations as you will not only take away something useful but be thoroughly entertained as well! - Peter McG, Sr. IT Director, large financial company
Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020."
His current talks center on the importance of Employee Experience (EX) to Customer Experience (CX), as well as Digital Transformation (DX) and the technologies that them.
What they say about Roy Atkinson:
Roy Atkinson's depth of knowledge and dynamic background make for a highly sought after speaker, who not only engages and connects with his audiences, but also delivers actionable takeaways. Roy is truly a practitioner of what he shares and does not just speak and leave. Even after an event, Roy continues to connect and share his knowledge to help ensure the individual & company's success. I highly recommend Roy to make your event a success! - Sandy S. - association chapter officer
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Roy's delivery style makes it possible for keynote and workshop participants to understand complex strategies for real world technologies and processes, so that they can return to their organizations fully loaded with both short term action items as well as long term strategies to continue the conversation within their own leadership. - Brandon C., Customer and Employee Experience (CX/EX) Strategist
===
We recently had Roy Atkinson speak virtually at our web event. Over the years we've had Roy speak to many topics surrounding the Technology and Customer Service industry. His diverse background, knowledge and experience always bring a personal, real world, thought provoking and entertaining touch to all aspects of the topic being presented. Not only is he well received by the audience; he is easy to work with, personable and spends extra time listening and interacting with the attendees. His high energy and enthusiasm are amazing. I look forward to inviting him back to speak at future events. - Grace A., president, association chapter
===
Roy brings incredible knowledge about customer experience, customer service, and digital transformation to his talks and delights the audience through storytelling. He provides a clear picture of the future of technology and cleverly uses humour to simplify complex concepts. - Pat B., CEO, transformation consultancy
---
Roy is the 'best-in-class' in terms of industry knowledge, trends and directions, best practices, processes and relevant case studies. He is engaging and does a fantastic job of planning his presentation and mapping the content to his inspiring story-telling. He always has the audience top of mind. I would highly recommend you attend any of Roy's presentations as you will not only take away something useful but be thoroughly entertained as well! - Peter McG, Sr. IT Director, large financial company
Schrödinger's Service Desk: Why Emerging Technologies Are and Are Not the Future of Support
Customer Experience, Employee Experience, and Omnichannel: Bring On the Buzz
This presentation will show you how these concepts will help propel your organization to greater success.
IT Excellence and Digital Transformation
Digital Transformation (DX) is a hot topic everywhere, but there are many definitions. Technology is at the heart of every business, and IT is becoming less of a department and more of a capability. That capability must be stable and secure to underpin operations and services and to deliver maximum value. But technology is only a part of the DX equation. Advanced technologies may be a differentiator now but will soon become table stakes as your competition catches or surpasses your...
Shifting Skills: What AI and Automation Mean for Support
Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. IT publications and analyst sites are foretelling of massive changes coming to the world of Information Technology, and especially service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on-right now-in the world of IT, and how the required skills are changing daily.
This presentation will help prepare you and your...
Why Customer Experience Matters for IT
Customer experience, or CX, was seldom discussed in IT and technical support until just a few years ago. Mostly, IT service desks handle incidents and service requests from internal users and customers, i.e., employees of the same organization as the service desk. IT did not seriously consider the elements of customer experience when designing and delivering services, often because the customers had no alternative. Then came "Shadow IT" and suddenly there was competition....
Certifications & Awards
