Erin O'Malley
Erin O'Malley understands the connection between strong leadership, engaged teams, and loyal customers. Ten years in hospitality leadership proved the perfect playground to hone her leadership expertise and teach her a thing or two about customer experience.
Looking for a new audience to lead, she headed to Panama to serve as a Community Economic Development Volunteer in the Peace Corps. From drawing pictures in the sand, when it was the only medium available, to enabling community leaders to earn micro-financing, two-plus years living on an island of 300 people gave Erin a new perspective on work, leadership, and what makes people tick.
In all of her work roles, in all of the places she's lived, and in all of the characters she's encountered, she discovered there was a common thread that tied the places, people, and possibility together: the power of human connection.
Since her return from her Panamanian adventure, she's broadened her facilitation and consultation work out to other industries. From BMW to Delta Airlines, The Kennedy Center to AvisBudgetGroup—the more organizations, leaders, and frontline teams insist their problems are unique, the more evidence Erin discovers that the traits that connect us are universal.
She's now taken her show on the road. Erin practices what she preaches in her keynote presentations, connecting with her audiences through her contagious energy. Her work focuses on giving people the tools and inspiration they need to imagine what's possible and discover their impact.
Erin O'Malley understands the connection between strong leadership, engaged teams, and loyal customers. Ten years in hospitality leadership proved the perfect playground to hone her leadership expertise and teach her a thing or two about customer experience.
Looking for a new audience to lead, she headed to Panama to serve as a Community Economic Development Volunteer in the Peace Corps. From drawing pictures in the sand, when it was the only medium available, to enabling community leaders to earn micro-financing, two-plus years living on an island of 300 people gave Erin a new perspective on work, leadership, and what makes people tick.
In all of her work roles, in all of the places she's lived, and in all of the characters she's encountered, she discovered there was a common thread that tied the places, people, and possibility together: the power of human connection.
Since her return from her Panamanian adventure, she's broadened her facilitation and consultation work out to other industries. From BMW to Delta Airlines, The Kennedy Center to AvisBudgetGroup—the more organizations, leaders, and frontline teams insist their problems are unique, the more evidence Erin discovers that the traits that connect us are universal.
She's now taken her show on the road. Erin practices what she preaches in her keynote presentations, connecting with her audiences through her contagious energy. Her work focuses on giving people the tools and inspiration they need to imagine what's possible and discover their impact.
The Power of Human Connection: Discovering the truth to engage and connect
- Practice the two questions that bring clarity, focus, and truth to any situation.
- Identify the biggest mistake we make in listening and learn how to solve it.
- Understand the psychology behind human connection-to fully embrace it with your teams, customers, and organizations.
- Discover how empathy is the driving force of connection.
- Experience the power of clear, direct communication on connection.
- Breakdown the three...
The Connected Leader: Leading with candor and authenticity for impact and engagement
Attendees will:
- Learn the psychology behind human connection and its influence on employee engagement, building trust, and strengthening relationships.
- Practice the two questions that bring clarity, focus, and truth to any situation.
- Experience the difference empathy makes in communicating and connecting.
- Identify the biggest traps new leaders experience, and how to apply the Connection Framework to overcome them.
- Discover your role using...
The Connected Customer: Inspiring customer loyalty through connection
Attendees will:
- Understand and apply elements of the Connection Framework to create a culture that inspires customer loyalty.
- Discover how customer complaints are a gift...when you learn and practice the Deflate-Relate-Elevate equation.
- Discover the technique that will free you from frustration.
- Practice the power of what we say and how we say it.
- Study the balance between empathy and profitability.
