Maxine Shapiro
You are one Audacious conversation away from a breakthrough! Imagine your event attendees totally interacting with each other, exhilarated as they experience new ways to communicate with...
Maxine is a dynamic speaker, facilitator, and coach whose acting and improv background at the Second City Improv Lab merges with 25 years in the business world and financial industry. She has been the host of two financial radio shows and was a weekly financial guest commentator for NPR's "Marketplace," one of the most widely listened to business broadcasts in the country.
She brings her outrageous blend of humor and business savvy to organizations: from The Feds to FOX, Amway to Zappos, and Hospitality to Healthcare, using one of the most exhilarating forces in business and leadership development today – the application of improvisation! This is not performance improv. It is:
- · More Agility – thinking quickly on your feet, demonstrating confidence in your knowledge and ability to embrace whatever comes.
- · Employees coming together with "Yes, and…" replacing the "Yes, but…" approach.
- · Identifying real connections between you and your customers. Us vs Them becomes just “US.”
- · Openness and Seekers of the Surprise. More Audacious results. More choices.
- · Mistakes turn into opportunities (Higher NPS)
Maxine's passion and deep belief are that every Audacious and Legendary Customer Experience (CX) begins with a bold, sincere, and engaging Employee Experience (EX).
Her goal is for this planet to experience the power, joy, and transformation when we Seek the Surprise in all Human Connections!
Experience what 100's of organizations call "Remarkable!" "Transformational!" "Energetic!" & "Contagious!"
Maxine is a dynamic speaker, facilitator, and coach whose acting and improv background at the Second City Improv Lab merges with 25 years in the business world and financial industry. She has been the host of two financial radio shows and was a weekly financial guest commentator for NPR's "Marketplace," one of the most widely listened to business broadcasts in the country.
She brings her outrageous blend of humor and business savvy to organizations: from The Feds to FOX, Amway to Zappos, and Hospitality to Healthcare, using one of the most exhilarating forces in business and leadership development today – the application of improvisation! This is not performance improv. It is:
- · More Agility – thinking quickly on your feet, demonstrating confidence in your knowledge and ability to embrace whatever comes.
- · Employees coming together with "Yes, and…" replacing the "Yes, but…" approach.
- · Identifying real connections between you and your customers. Us vs Them becomes just “US.”
- · Openness and Seekers of the Surprise. More Audacious results. More choices.
- · Mistakes turn into opportunities (Higher NPS)
Maxine's passion and deep belief are that every Audacious and Legendary Customer Experience (CX) begins with a bold, sincere, and engaging Employee Experience (EX).
Her goal is for this planet to experience the power, joy, and transformation when we Seek the Surprise in all Human Connections!
Experience what 100's of organizations call "Remarkable!" "Transformational!" "Energetic!" & "Contagious!"
Collaborcate!™Collaborate Communicate Create BOLD Solutions
Precisely How to Inspire YOUR Brand and Style of an Audacious and Legendary Customer Experience
Straight from her highly successful podcast, Let’s Talk About CEX! The Customer and Employee Experience, Maxine will have you laughing and cheering as you experience the path to YOUR Customer Service and Experience becoming Legendary. This time you’ll be the ones getting delighted and surprised.
All Max asks is that you leave at the door, your maybe-a-little-stale ways of thinking and delivering your customer service.
You’ll...
Be a Great Leader - And Get Out of the Way
Virtual presentation.
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