Claire Boscq

keynote or workshop

Over 98% of the most highly engaged employees say their workplace helps them feel a sense of belonging to their company and its culture (Steelcase)

Yes, our business environments have changed drastically since Working From Home (#WFH) has been imposed upon us. Researches from Environmental psychology, show the transactions and interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State:...

Engaged, inspired, cared for employees feel good and they don't just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are 'actively disengaged', indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.

Do...

We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

Businesses have a very strong yang energy, leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.

Change comes from the top, a...

Wouldn't you like to know what is happening in your organisation when you are not there?
Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!
I have the best job in the world, yes I do get paid to shop but moreso, because I help businesses deliver exceptional customer experiences, increase their employees' engagement and customer loyalty.
Let me entertain you during this enthusiastic...

Figures show that 9% of customers will stop buying from you because of your price, 89% because of their dissatisfaction and an astonishing 68% leaving because they perceived indifference from their favorite businesses.

Can you really afford to take your loyal customers for granted? Businesses must love their customers, all of their customers: the Advocates, the Apathetics and the Saboteurs.

In this realistic presentation I will show you what you shouldn't be doing to unsure...

A smile and a welcome is simply not enough to be considered 'good customer service' in today's competitive retail industry, and businesses must give their employees the tools to deliver exceptional customer service consistently.

Increase your CUSTOMER RELATIONSHIPS through emotional drivers by following my 10 steps to  increase your customer satisfaction, keeping them returning to you, recommending you, promoting you to...