Jesse B Good

Jesse B Good, CX Maximizer

You might think that your customers talk about how awesome you are. But they don't. They probably don't say anything at all. Or worse yet, they say bad things about you. This is where I come in...

THE USUAL
I wrote a book, I publish articles, and I've been a guest on a bunch of podcasts. I speak, train, consult, and write about all things customer focused.

THE NOT-SO-USUAL
For over 20 years, I've led front-line customer service teams and developed successful CX programs. I have personally facilitated more than 1,000,000 customer service experiences (and counting). I've helped businesses earn millions of dollars in saved relationships, cost avoidance, and increased sales.

I leverage Customer Experience Marketing to identify, develop, and utilize Multipliers.

(Lexicon for the uninitiated)
Customer Experience Marketing (CXM) - a fusion of excellent customer service, predictable experiences, and intentional word-of-mouth marketing.
Multipliers - loyal raving fans, mega advocates, super evangelists, passionate promoters...all of these things but better. Multipliers don't just TELL people about you. They SELL people about you. They invite others to participate in an experience with you.

When optimized, Customer Experience Marketing becomes the most powerful attraction, sales, and retention engine in your organization.

CXM gives your people the necessary tools to deliver remarkable customer service experiences that retain
more customers who are
more loyal, who spend
more money
more often, leading to
more positive personal recommendations,
more new customers, and
more profit.

If your business plan includes multiplying customers, referrals, and revenue, let's talk.

Jesse's clients include:
- Microsoft
- Apex Systems
- Cisco
- FatCats All Out Fun
- Boondocks Fun Center