Tom Borg
MA
MI, USTom is president of Tom Borg Consulting, LLC. He is a consultant, speaker, and trainer. His company works with small and mid-size businesses that are having issues gaining and retaining customers. He and his associates show their clients how to maintain an increasingly productive and profitable business or organization. They do this by helping their clients develop their performance potential through greater internal communication, trust and collaboration.
His client list includes organizations such as, Grobbel's Corn Beef, Christmas Décor, Automotive Industry Action Group, Chrysler Corporation, Greko Printing & Imaging, Fox Hills Golf & Banquet Center, Quicken Loans, National Roofing Council, Rofin-Sinar, Evans Distribution Systems, Detroit Metropolitan Airport, Eastern Michigan University, Walbridge Aldinger, Detroit-Windsor Tunnel, National Association of Accountants, Pulte Homes and many small businesses and other organizations.
Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia and throughout the United States.
He is author of the books:
• Making Service Count
• How to Keep a Positive Attitude in a Sometimes Negative World.
• The 5 Biggest Customer Service Mistakes Small Business Owners Make and What to do About Them
He is author of the special reports entitled:
• The 13 Fatal Mistakes Small Business Owners Make and How to Avoid Them
• How to Profitably Attract & Retain More Customers for Your Small Business
He is the author and producer of the customer service video training system for 16-24 year old employees entitled:
• Simple Strategies for Customer Service
He has been featured on Murray Feldman's WWJ 950 radio show and appeared on Michigan Entrepreneur TV, the Small Business Association of Michigan radio show and many other local radio and television shows. His articles have been published in 47 countries and have appeared in publications such as Crain's Detroit Business, the Detroit Free Press, and he has had articles or been featured in national publications such as the Service Edge, Marketing for Success, Customer Service Manager Magazine, Corp Detroit Magazine, Office Line Magazine, Entrepreneur Magazine, Reuters Magazine, Landsculpture Magazine, Green Industry Pros magazine, the Michigan Retailer magazine and the Small Business Association of Michigan's bimonthly Focus magazine and is a regular contributor to their blog.
Tom is a member of the Eastern Michigan University Alumni board of directors and is a past board member for the YMCA of Metropolitan Detroit. He has a Bachelor's Degree in Administration and a Master's Degree in Educational Leadership from Eastern Michigan University.
Tom is president of Tom Borg Consulting, LLC. He is a consultant, speaker, and trainer. His company works with small and mid-size businesses that are having issues gaining and retaining customers. He and his associates show their clients how to maintain an increasingly productive and profitable business or organization. They do this by helping their clients develop their performance potential through greater internal communication, trust and collaboration.
His client list includes organizations such as, Grobbel's Corn Beef, Christmas Décor, Automotive Industry Action Group, Chrysler Corporation, Greko Printing & Imaging, Fox Hills Golf & Banquet Center, Quicken Loans, National Roofing Council, Rofin-Sinar, Evans Distribution Systems, Detroit Metropolitan Airport, Eastern Michigan University, Walbridge Aldinger, Detroit-Windsor Tunnel, National Association of Accountants, Pulte Homes and many small businesses and other organizations.
Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia and throughout the United States.
He is author of the books:
• Making Service Count
• How to Keep a Positive Attitude in a Sometimes Negative World.
• The 5 Biggest Customer Service Mistakes Small Business Owners Make and What to do About Them
He is author of the special reports entitled:
• The 13 Fatal Mistakes Small Business Owners Make and How to Avoid Them
• How to Profitably Attract & Retain More Customers for Your Small Business
He is the author and producer of the customer service video training system for 16-24 year old employees entitled:
• Simple Strategies for Customer Service
He has been featured on Murray Feldman's WWJ 950 radio show and appeared on Michigan Entrepreneur TV, the Small Business Association of Michigan radio show and many other local radio and television shows. His articles have been published in 47 countries and have appeared in publications such as Crain's Detroit Business, the Detroit Free Press, and he has had articles or been featured in national publications such as the Service Edge, Marketing for Success, Customer Service Manager Magazine, Corp Detroit Magazine, Office Line Magazine, Entrepreneur Magazine, Reuters Magazine, Landsculpture Magazine, Green Industry Pros magazine, the Michigan Retailer magazine and the Small Business Association of Michigan's bimonthly Focus magazine and is a regular contributor to their blog.
Tom is a member of the Eastern Michigan University Alumni board of directors and is a past board member for the YMCA of Metropolitan Detroit. He has a Bachelor's Degree in Administration and a Master's Degree in Educational Leadership from Eastern Michigan University.
The 3 Rs' to Handling Customer Complaints
Areas to be covered in this program:
• Understanding the psychology of complaints
• The three benefits of hearing complaints
• The two things people really need when they give you...
How to Build and Implement a Profitable Marketing Strategy for Your Small Business
There is no doubt about it, small business owners and entrepreneurs who are successful are thinking and doing things differently than their competitors. As a result they are attracting and keeping more of the right kind of customers. Their business is expanding and so are their bottom line profits. If you would like to learn and use specific tools designed to grow your small business then join us for this exciting and profit building workshop.
In this workshop you and...
Making Service Count in Your Business
In this program the participants will learn some quick and easy ways to provide the kind of amazing service that will wow their clients/customers.
- The 7 Epitaphs for providing poor service
- Eight Great reasons for giving excellent service
- Figuring out how much your customers are really worth?
- The real reasons why customers quit doing business with you company
- The Platinum Rule for keeping your...
How to Build and Maintain Profitable Client Relationships
In this workshop you and your team will learn how to avoid the mistakes that lead to costly client attrition.
Areas to be covered:
- The 4 secret questions your clients want to know the answer to.
- Why clients will quit using your company.
- Magic words and phrases that every client loves to hear.
- Three keys to continual client satisfaction - check in, update during and check out.
- Five mistakes you must avoid making with your...
How to Communicate the Extreme Value of You
Shopping for the best price on any good or service is more convenient (and encouraged) than ever before in today's market. But... you might not be the biggest fan of this deal-chasing logic when clients apply it to your services. As a business owner or manager, how can you communicate the extreme value of you to clients? In this results oriented session you will develop solid strategies that will help you to build stronger and more loyal relationships, provide the assurance your clients...
Making Service Count
1. How to turn customer service into new revenue for your business.
2. Obstacles to keeping a positive service attitude.
3. Figuring out how much your customers are really worth?
4. The 4 reasons why your customers will not buy from you.
5. The real reasons why customers quit doing business with you...
Stepping Up to Leadership
In this upbeat and content rich session you and your management team will learn:
- Five elements you must have to get to a point of significance as a leader.
- The main ingredient you must possess to influence your team.
- Four keys to hiring excellent people.
- What's wrong with multi-tasking?
- Seven Keys to powerful communication.
