Michaela Merk
PhD, CSP, Global Speaking Fellow (GSF)
Paris, FRUnlock your power of RELATIONAL INTELLIGENCE in times of change
to elevate your
- Leadership and Team performance
- Customer experience
- Service and Sales excellence
In her engaging trainings, coachings, conferences, Michaela builds excellence in leadership, customer experience and sales through Relationship Intelligence. She has huge expertise in the field of luxury and premium brands, which she uses in order to build the bridge to other industry sectors where customers are demanding.
Her credo: "Those who master relationship intelligence hold the secret for building powerful leadership qualities, for winning loyal customers, for captivating audiences, for transforming teams into highly engaged brand ambassadors." She has inspired over 100,000 people in more than 20 countries for over a decade.
Michaela captivates highly diverse audiences in English, French and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) offered by the National Speakers Association of the United States and the Global Speaking Fellow. Only 44 public speakers worldwide own this prestigious designation.
Her most requested topics:
- Elevate your Leadership with the power of Relational Intelligence
- Excellence in Sales & Service: Elevate Customer Experience with Relational Intelligence
- Selling Premium: Elevate your Brand with the secrets of Luxury
- The Art of Transforming Teams into highly engaged Brand Ambassadors
Her talent in inspiring and motivating people allowed her to successfully manage and coordinate international teams as Retail director and General Manager for premium and luxury companies such as Estée Lauder Companies, L'Oréal and Marionnaud. Since the creation of Merk Vision, she developed conferences and trainings for the biggest luxury groups, including LVMH, Richemont, Hermes and Chanel, but also smaller companies and other industries who want to learn from the best. This made her collaborate with all kind of industries where people and relationships matter the most!
Michaela holds a PhD in marketing, which she defended in 2012 at IAE Paris, and is the author of numerous business and academic articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for executives in the premium and luxury industries.
She is the host of the successful Podcast and videocast: " Luxury Leadership Talks" on all podcast and youtube channels.
In addition, she lectures or has taught luxury marketing and management in leading international business schools and Universities including Sciences Po Paris, ESSEC, IESEG and University of St Gallen.
MORE INFORMATION :
www.michaela-merk.com / www.merk-vision.com
In her engaging trainings, coachings, conferences, Michaela builds excellence in leadership, customer experience and sales through Relationship Intelligence. She has huge expertise in the field of luxury and premium brands, which she uses in order to build the bridge to other industry sectors where customers are demanding.
Her credo: "Those who master relationship intelligence hold the secret for building powerful leadership qualities, for winning loyal customers, for captivating audiences, for transforming teams into highly engaged brand ambassadors." She has inspired over 100,000 people in more than 20 countries for over a decade.
Michaela captivates highly diverse audiences in English, French and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) offered by the National Speakers Association of the United States and the Global Speaking Fellow. Only 44 public speakers worldwide own this prestigious designation.
Her most requested topics:
- Elevate your Leadership with the power of Relational Intelligence
- Excellence in Sales & Service: Elevate Customer Experience with Relational Intelligence
- Selling Premium: Elevate your Brand with the secrets of Luxury
- The Art of Transforming Teams into highly engaged Brand Ambassadors
Her talent in inspiring and motivating people allowed her to successfully manage and coordinate international teams as Retail director and General Manager for premium and luxury companies such as Estée Lauder Companies, L'Oréal and Marionnaud. Since the creation of Merk Vision, she developed conferences and trainings for the biggest luxury groups, including LVMH, Richemont, Hermes and Chanel, but also smaller companies and other industries who want to learn from the best. This made her collaborate with all kind of industries where people and relationships matter the most!
Michaela holds a PhD in marketing, which she defended in 2012 at IAE Paris, and is the author of numerous business and academic articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for executives in the premium and luxury industries.
She is the host of the successful Podcast and videocast: " Luxury Leadership Talks" on all podcast and youtube channels.
In addition, she lectures or has taught luxury marketing and management in leading international business schools and Universities including Sciences Po Paris, ESSEC, IESEG and University of St Gallen.
MORE INFORMATION :
www.michaela-merk.com / www.merk-vision.com
ENERGIZING CUSTOMER EXPERIENCE : How to make the difference in sales and service
• Which human values have the power to enchant the increasingly demanding customer?
• How to create an omnichannel experience in which stores play a central role?
• How to transform clients into fully engaged brand ambassadors?
These and many more questions will be answered in a dynamic keynote based on Michaela's 20 years of brand and retail experience. She...
Women Branding Power
LEADERSHIP THROUGH TIMES OF TRANSFORMATION
Discover the power of Emotional and Relationship Intelligence
In this engaging conference you will learn
- Which major changes impact leadership in the next decade
- Which qualities leaders must build in order to master increasing global change
- How relationship intelligence in leadership reinforces ties throughout the entire business ecosystem
- How to successfully transform your employees...
BUILDING BRAND POWER
Discover the Secrets of Desirable Luxury Brands
In this inspiring keynote or training
- What companies can learn from the most influential luxury brands worldwide
- How brands and employees can generate desirability, uniqueness, and fascination
- How to increase the value of your company even if you are not selling luxury products
- How to make your brand legendary and lasting over generations
SUCCESSFUL SELLING TO CONNECTED CUSTOMERS
Sales and Service Excellence in times of Digital Transformation
- How digital transformation impacts the way of selling and advising
- How connected clients want to be served and advised
- How sales and service teams should integrate digital devises in their selling ceremony
- How growing digitalization impacts sales management
SUCCEEDING TOGETHER THROUGH EMOTIONAL and RELATIONSHIP INTELLIGENCE
The art of transforming your teams into engaged brand ambassadors
- How to bring your sales and service teams to highest levels of excellence through emotional leadership
- How to create lasting ties with your teams, clients and suppliers even at distance
- How to inspire and coach your teams, so they become engaged brand ambassadors
- How to bind your teams to your company even when times are...
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