Michaela Merk
CVP

Michaela Merk

PhD, CSP, Global Speaking Fellow (GSF)Paris, FR

26 reviews

12 verified

Unlock your power of RELATIONAL INTELLIGENCE in times of change

to elevate your

- Leadership and Team performance

- Customer experience 

- Service and Sales excellence

26 reviews

12 verified

certified virtual presenter

In her engaging trainings, coachings, conferences, Michaela builds excellence in leadership, customer experience and sales through Relationship Intelligence. She has huge expertise in the field of luxury and premium brands, which she uses in order to build the bridge to other industry sectors where customers are demanding.


Her credo: "Those who master relationship intelligence hold the secret for building powerful leadership qualities, for winning loyal customers, for captivating audiences, for transforming teams into highly engaged brand ambassadors." She has inspired over 100,000 people in more than 20 countries for over a decade.


Michaela captivates highly diverse audiences in English, French and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) offered by the National Speakers Association of the United States and the Global Speaking Fellow. Only 44 public speakers worldwide own this prestigious designation.


Her most requested topics:

  • Elevate your Leadership with the power of Relational Intelligence
  • Excellence in Sales & Service: Elevate Customer Experience with Relational Intelligence
  • Selling Premium: Elevate your Brand with the secrets of Luxury
  • The Art of Transforming Teams into highly engaged Brand Ambassadors

Her talent in inspiring and motivating people allowed her to successfully manage and coordinate international teams as Retail director and General Manager for premium and luxury companies such as Estée Lauder Companies, L'Oréal and Marionnaud. Since the creation of Merk Vision, she developed conferences and trainings for the biggest luxury groups, including LVMH, Richemont, Hermes and Chanel, but also smaller companies and other industries who want to learn from the best. This made her collaborate with all kind of industries where people and relationships matter the most!


Michaela holds a PhD in marketing, which she defended in 2012 at IAE Paris, and is the author of numerous business and academic articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for executives in the premium and luxury industries.


She is the host of the successful Podcast and videocast: " Luxury Leadership Talks" on all podcast and youtube channels.


In addition, she lectures or has taught luxury marketing and management in leading international business schools and Universities including Sciences Po Paris, ESSEC, IESEG and University of St Gallen.


MORE INFORMATION :
www.michaela-merk.com / www.merk-vision.com

Michaela 's Virtual Presenter Certificate

In her engaging trainings, coachings, conferences, Michaela builds excellence in leadership, customer experience and sales through Relationship Intelligence. She has huge expertise in the field of luxury and premium brands, which she uses in order to build the bridge to other industry sectors where customers are demanding.


Her credo: "Those who master relationship intelligence hold the secret for building powerful leadership qualities, for winning loyal customers, for captivating audiences, for transforming teams into highly engaged brand ambassadors." She has inspired over 100,000 people in more than 20 countries for over a decade.


Michaela captivates highly diverse audiences in English, French and German with her dynamic and charismatic style. In 2020, she received the highest international award for public speaking, the Certified Speaking Professional (CSP) offered by the National Speakers Association of the United States and the Global Speaking Fellow. Only 44 public speakers worldwide own this prestigious designation.


Her most requested topics:

  • Elevate your Leadership with the power of Relational Intelligence
  • Excellence in Sales & Service: Elevate Customer Experience with Relational Intelligence
  • Selling Premium: Elevate your Brand with the secrets of Luxury
  • The Art of Transforming Teams into highly engaged Brand Ambassadors

Her talent in inspiring and motivating people allowed her to successfully manage and coordinate international teams as Retail director and General Manager for premium and luxury companies such as Estée Lauder Companies, L'Oréal and Marionnaud. Since the creation of Merk Vision, she developed conferences and trainings for the biggest luxury groups, including LVMH, Richemont, Hermes and Chanel, but also smaller companies and other industries who want to learn from the best. This made her collaborate with all kind of industries where people and relationships matter the most!


Michaela holds a PhD in marketing, which she defended in 2012 at IAE Paris, and is the author of numerous business and academic articles. Her book, "Luxury Sales Force Management: Strategies for Winning Over Your Brand Ambassadors," has become an important resource for executives in the premium and luxury industries.


She is the host of the successful Podcast and videocast: " Luxury Leadership Talks" on all podcast and youtube channels.


In addition, she lectures or has taught luxury marketing and management in leading international business schools and Universities including Sciences Po Paris, ESSEC, IESEG and University of St Gallen.


MORE INFORMATION :
www.michaela-merk.com / www.merk-vision.com

Michaela 's Virtual Presenter Certificate

ENERGIZING CUSTOMER EXPERIENCE : How to make the difference in sales and service

• How brands and retailers can reinforce emotional bonds with their clients in times of increasing digitalization.
• Which human values have the power to enchant the increasingly demanding customer?
• How to create an omnichannel experience in which stores play a central role?
• How to transform clients into fully engaged brand ambassadors?

These and many more questions will be answered in a dynamic keynote based on Michaela's 20 years of brand and retail experience. She...

SalesEducational / InformativeTechnical / SpecificInspirational / Life-changing

Women Branding Power

Michaela Merk shares the top 10 characteristics of successful women that inspire, influence, excel in their respective fields. She also illustrates how every woman can increase her influence by incorporating these characeristics in a male dominated world. She encourages and allows women to elevate their own career and their personal life. 
Women in BusinessInspirational / Life-changing

LEADERSHIP THROUGH TIMES OF TRANSFORMATION

LEADERSHIP IN TIMES OF TRANSFORMATION:
Discover the power of Emotional and Relationship Intelligence

In this engaging conference you will learn


  • Which major changes impact leadership in the next decade
  • Which qualities leaders must build in order to master increasing global change
  • How relationship intelligence in leadership reinforces ties throughout the entire business ecosystem
  • How to successfully transform your employees...
LeadershipAudience ActivityEducational / InformativeTechnical / SpecificInspirational / Life-changing

BUILDING BRAND POWER

BUILDING BRAND POWER
Discover the Secrets of Desirable Luxury Brands

In this inspiring keynote or training
  • What companies can learn from the most influential luxury brands worldwide
  • How brands and employees can generate desirability, uniqueness, and fascination
  • How to increase the value of your company even if you are not selling luxury products
  • How to make your brand legendary and lasting over generations
BrandingAudience ActivityEducational / InformativeTechnical / SpecificInspirational / Life-changing

SUCCESSFUL SELLING TO CONNECTED CUSTOMERS

SELLING TO CONNECTED CUSTOMERS:
Sales and Service Excellence in times of Digital Transformation
  • How digital transformation impacts the way of selling and advising
  • How connected clients want to be served and advised
  • How sales and service teams should integrate digital devises in their selling ceremony
  • How growing digitalization impacts sales management
SalesEducational / InformativeTechnical / SpecificInspirational / Life-changing

SUCCEEDING TOGETHER THROUGH EMOTIONAL and RELATIONSHIP INTELLIGENCE

SUCCEEDING TOGETHER THROUGH RELATIONSHIP INTELLIGENCE
The art of transforming your teams into engaged brand ambassadors
  • How to bring your sales and service teams to highest levels of excellence through emotional leadership
  • How to create lasting ties with your teams, clients and suppliers even at distance
  • How to inspire and coach your teams, so they become engaged brand ambassadors
  • How to bind your teams to your company even when times are...
Emotional IntelligenceAudience ActivityEducational / InformativeTechnical / SpecificInspirational / Life-changing
Michaela 's Virtual Presenter Certificate

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26 recommend Michaela

Post your own verified review when you hire this speaker through eSpeakers.

Visilab

On-Site

S.B.R., CEO, Visilab
Verified @visilabgroup.ch

I highly recommend Michaela Merk as a keynote speaker. At our national seminar, she delivered an exceptional presentation on relational intelligence. Michaela’s insights were profound, and her engaging style captivated our audience. Her ability to make complex ideas accessible and relevant was truly impressive. The feedback from attendees was overwhelmingly positive, highlighting her impact and the practical value of her talk. Michaela Merk is a remarkable speaker who brings both passion and expertise to her presentations.

Krys Group

On-Site

G.L.P., Chef de Projet développement Ressources Humaines, Krys Group

Nous avons eu le plaisir d'accueillir Michaela lors de notre dernière université d'entreprise sur la thématique leadership et intelligence relationnelle. Ce fut un moment suspendu pour nos participants, chefs d'entreprise, tous dirigeants de magasins d'optique KRYS GROUP. Michaela a l'art et la manière de présenter sa conférence ! Vous vous en souviendrez !

Maison Lacmé

On-Site

C.C.T., Co-founder, Maison Lacmé

After meeting Michaela at the APM convention in Nantes in 2023, where her show blew me away, I absolutely wanted to have her speak at my APM club in Le Havre. We had the privilege of experiencing an exceptional day on the theme "Succeeding in Developing Leadership through Relational Intelligence." What a day it was once again! I learned so much and noted down numerous actions that I am gradually implementing in my company. Thank you, Michaela, for also agreeing to appear on my podcast Pop In

Zeiss France

On-Site

N.S., President, Zeiss France
Verified @zeiss.com

A truly wonderful conference for our back-to-work seminar! Dynamism, contagious energy, and emotion—Michaela demonstrates through example what she teaches us about relational intelligence.

L'Oréal

On-Site

C.C., Regional Sales Manager, L'Oréal
Verified @loreal.com

I can't recommend Michaela's services highly enough. She listens carefully to your needs and will come up with a keynote that will resonate with everyone and make total sense to your audience. We were all captivated by the energy and passion she exudes on stage. The words, the gestures, the intonation, the sources of inspiration with concrete examples and figures, the testimonials, her real-life experience, the constant interaction with the audience - everything is finely balanced, just right, relevant and authentic to create the right impact and get you out of your comfort zone: An electroshock. A step back. A wake-up call. A necessary reminder. A desire to change. A boost of self-confidence and a desire to move mountains. The theme was to put human relationships back at the heart of the experience. Reconnect with yourself, with others. To create a positive spiral of success. And that's exactly what we've done, with the 2 keynotes in Geneva on 10th of May and Montreux on 24th of May 2023, a complete success. Well done and, above all, thank you! My clients simply loved it.

La Prairie

On-Site

M.J., CEO France, La Prairie

What inspiration! What motivation! Thank you, Michaela, for your presentation to my team. It was a powerful moment of cohesion, learning, reflection, and introspection... We are ready for what’s next Together, onward to the heights of luxury.

Iris Conseil

On-Site

I.V., General Manager, Iris Conseil
Verified @irisconseil.fr

Michaela a animé hier une expertise APM sur "l'Intelligence relationnelle". A l’unanimité des membres du club une des meilleures sessions. Inspirante et dynamique, Michaela nous a tous transportés avec chaleur et générosité

Intermarché

On-Site

G.H., Chef d'entreprise, Intermarché
Verified @gmail.com

Michaela est une belle personne qui nous as tous beaucoup touché au travers de cette belle journée d'expertise. Elle incarne à merveille la vocation même de l'APM (Association Progrès pour Management). Grand grand merci pour sa générosité et au rayonnement qu'elle transmet!

Terminal Bois Port

On-Site

F.S.Y., Directrice Génerale Adjointe, Terminal Bois Port
Verified @aglgroup.com

Le thème choisit était tout simplement magnifique et Michaela Merk a su de la plus belle des manières nous faire embarquer dans un univers où nous n'avons pas vu le temps passé et on dirait que le séminaire continuait le jour suivant. C'était tout simplement de haut vol. Bravo Michaela tu as su me faire embarquer dans ton avion.

EssilorLuxottica

On-Site

G.R.H.W., Directrice Top Accounts Manager, EssilorLuxottica
Verified @neuf.fr

Congratulations again on your presentation on Monday! Beyond your speech, it’s really your presence, your ability to capture attention, and your command of the space that will inspire me the most for my upcoming meetings and discussions with our optician partners (I just need to practice doing a handstand! ;))

EssilorLuxottica

On-Site

M.D.L., Brand Business Manager, EssilorLuxottica

Once again, a big thank you for yesterday’s conference. Both the clients and our executive committee truly appreciated the presentation, and we received a lot of positive feedback. It was a pleasure working together on this event, and I look forward to collaborating again on a future occasion!

EssilorLuxottica

On-Site

J.M., Brand Business Manager, EssilorLuxottica
Verified @fr.luxottica.com

Une des forces de Michaela, c'est l'enthousiasme et l'énergie qu'elle nous a dégagé tout au long de sa présentation. Une présentation très pédagogique et surtout très concrète pour nos clients, avec des clés, des outils pour qu'ils puissent mieux vendre les marques de luxe. On a eu d’excellents retours de la part de nos clients. C'est le côté très concret qui a beaucoup plu, au-delà du côté très dynamique de la présentation de Michaela.

EssilorLuxottica

On-Site

N.M., Sales Director, EssilorLuxottica

It’s truly striking how Michaela delivers her message, as she offers us a genuine luxury experience. She manages to set the mood, create an experience, and surprise her audience. In doing so, she brings to life exactly what she advocates in her conference.

Champagne Lanson

On-Site

F.O.V.A., President, Champagne Lanson
Verified @champagnelanson.com

Michaela is not just a coach and speaker. She truly unlocks your highest potential.

Champagne Lanson

On-Site

F.O.V.A., President, Champagne Lanson

Michaela is not just a coach and speaker. She truly unlocks your highest potential.

Alessa

On-Site

B.S.T., Chief Finance Officer, Alessa

Michaela's keynote at the FBD convention in Madrid was amazing. The experience and learnings she shared with us was so good that we would like to invite her to speak to our teams in Saudi Arabia which count over 800 employees in sales and operations selling equipped kitchen of high quality. We are grateful for all the insights she delivered.

FBD Group

On-Site

H.L.N.P.L., Assistante de Direction, FBD Group
Verified @fbdgroup.fr

Michaela a animé notre seminaire annuel a Madrid auquel nos plus grands clients du monde entier étaient invité. Elle a non seulement apporté beaucoup d'énergie, mais elle a interagi avec notre public et a crée une vraie cohésion entre tout le monde malgré la diversité. Avec ses messages fortes et concrètes contenants beaucoup de conseils applicables, elle nous a emporté. J'ai vu le sourire dans les visages de nos participants et je sais que cette intervention sera memorable pour tous.

FBD Group

On-Site

P.M., General BU Director Export, FBD Group

I was impressed about Michaela's impact, performance and stories during her conference at our convention in Madrid. I received many very positive messages from participants. She gave us many precious recipies for better sales, she managed to motivate our teams for even more performance. I am sure her conference will have a positive impact on our business.

Hotel Le Meurice

On-Site

C.C., Executive Vice President, Hotel Le Meurice

J'étais bluffé par l'énergie que Michaela à pertage avec son public lors d'une conférence sur le leadership et l'Intelligence Relationnelle. J'ai vraiment pris plaisir à la regarder. Qu'est-ce qu'elle est inspirante! Ell e apporte des exemples concrets. Ca faisait totalement écho avec mon travail. Je peux vivement encourager les entreprises à inviter Michaela pour animer une keynote ou une formation lors de vos seminaires.

Daniel Féau

On-Site

C.B., Responsable Developpement, Daniel Féau

I discovered Michaela Merk during her highly relevant presentation at our annual seminar for the Daniel Féau real estate group. The exceptional quality, both in content and delivery, motivates me to recommend her to other companies without hesitation.

Groupe Daniel Féau

On-Site

P.C., Responsable Agence, Groupe Daniel Féau

J'ai adoré la conférence de Michaela Merk lors de notre seminaire annuel sur les secrets du luxe et l'excellence à la vente. Tous les exemples qu'elle a partagé de multiples univers de luxe m'apporteront beaucoup pour mon travail car elles se laissent transposer. De plus son intervention était vraiment fédératrice. Elle a su créer une ambience très positive dès le début de son arrivé sur scène.

Groupe Immobilier Daniel Féau

On-Site

M.B., Directrice Adjointe Provence, Groupe Immobilier Daniel Féau

Je souhaite remercier Michaela Merk pour l'amour et la générosité qu'elle a apporté sur scène. Elle dégage un vrai rayon de soleil, capable d'embarquer toute une salle avec des mots justes et motivants. Tout ce qu'elle évoqué nous servira dans la vie. C'était une intervention touchante qui m'apportera beaucoup sur le plan professionnel et personnel.

Lange & Söhne, Richemont Group

On-Site

A.S., Managing Director Southeast Asia & Australia at A. Lange & Söhne, Lange & Söhne, Richemont Group

Michaela Merk's keynote speech about customer experience at the point of sale inspired my retail team and I to come up with fresh ideas in order to leave the best possible impression with our customers. Her engaging way of delivering her speech was very refreshing and the countless examples from a variety of luxury brands were truly insightful.

Google

On-Site

D.K., Luxury & Beauty @ Google NYC, Google
Verified @gmail.com

Michaela is an extremely talented public speaker and fantastic academic director. I've had the chance to work with her on multiple occasions and I've always been impressed by her capability to share her knowledge and entertain an audience. In addition to all that she is a thoughtful and fun professional. It's always a pleasure to work with her.

UBS Switzerland

Virtual

D.M.B., Head Digital Platforms & Marketplaces, UBS Switzerland

Great inspirational speaker. Very engaging and motivating for the audience. Highly recommended to drive leadership topics and customer excellence.

UBS

Virtual

I.G., Operating Head Wealth Management, UBS
Verified @ubs.com

Michaela was the key note speaker at our last virtual senior management conference. Her presentation was not only very relevant, filled with practical examples and tips, but also incredibly engaging - despite being on camera "only" and without immediate audience response. Her insights on client and sales excellence were to the point and highly valuable, the depth of her research and past experiences came through, and her presentation style was super energetic and passionate. Thank you, Michaela, for making the key note a highlight!