Adam Toporek
MBA, ATD Credentialed Master Trainer®
FL, USAdam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.
Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media.
In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.
Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.
Adam is the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, the co-host of the Crack the Customer Code podcast, and the creator of the virtual training course, How to Deal with Difficult Customers. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 100 other media.
In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.
BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD- CLASS CUSTOMER EXPERIENCE TEAM
With his book Be Your Customer's Hero, Adam Toporek created an essential tool for frontline customer service teams.
But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?
In this dynamic keynote, Adam provides unique insights into the leader's role in creating powerful customer experiences and gives you the keys to putting...
BE YOUR CUSTOMER'S HERO: DELIVERING HERO-CLASS CUSTOMER SERVICE AT EVERY ORGANIZATIONAL LEVEL
Is this how your team members feel when they work with customers?
So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.
Based on Adam's frontline customer service book, Be Your Customer's Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or...
FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS
How do you generate the emotions that lead to customer loyalty?
Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.
By eliminating these frustrations from our customer's journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
This dynamic keynote will reveal a 3-part approach to making your...
NEUROWORDS(TM): USE THE PSYCHOLOGY OF COMMUNICATION TO REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE
How much more successful could your team be if they could structure communication for maximum impact?
In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.
Participants will learn how the words we choose and the words we use...
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