Russ Dantu
Russ Dantu (Dan-TWO) has been delivering workshops, seminars and keynotes on customer service for over 20 years. With over 32 years studying customer service practices in a variety of sectors, he has helped thousands of companies increase their bottom line, retain employees and rise above their competition! He is also a Master Networker that has made over $1.5 million dollars in the past 10 years as a direct result of networking. He has added two networking sessions and one networking keynote to his platform. They fit under the customer service umbrella as once our service is where it should be, we need to get out there and promote it!
Today, more than ever, customer service seems to be a lost art, whether it is dealing with customers who use our services or working effectively within our own teams.
By hiring Russ, your team will leave equipped with the key tools to take your customer service to the next level. He is a catalyst in assisting companies design and deliver extraordinary customer service.
Russ' sessions and keynotes will inspire, entertain, and invoke lasting change with your group that will result in more loyal customers and happier, more productive employees! They are packed with stories, stats, tips and techniques that will elevate your business to greater success.
Why settle for results when you can have RUSSULTS!
Russ Dantu (Dan-TWO) has been delivering workshops, seminars and keynotes on customer service for over 20 years. With over 32 years studying customer service practices in a variety of sectors, he has helped thousands of companies increase their bottom line, retain employees and rise above their competition! He is also a Master Networker that has made over $1.5 million dollars in the past 10 years as a direct result of networking. He has added two networking sessions and one networking keynote to his platform. They fit under the customer service umbrella as once our service is where it should be, we need to get out there and promote it!
Today, more than ever, customer service seems to be a lost art, whether it is dealing with customers who use our services or working effectively within our own teams.
By hiring Russ, your team will leave equipped with the key tools to take your customer service to the next level. He is a catalyst in assisting companies design and deliver extraordinary customer service.
Russ' sessions and keynotes will inspire, entertain, and invoke lasting change with your group that will result in more loyal customers and happier, more productive employees! They are packed with stories, stats, tips and techniques that will elevate your business to greater success.
Why settle for results when you can have RUSSULTS!
If Good Customer Service is Common Sense, Why isn't it Common Practice?
The audience will leave with:
- a completely new outlook on customer service
- tools and tips to immediately separate themselves from their competitors
- leaders will understand the importance of proper communication within their teams and their customers
Networking: It's all in the Dance!
Working the Room
The Perfect Pitch
Have you ever had a conversation with someone you have just met and walked away not having a clue what they do because they did not explain it very well? Developing an effective elevator pitch is an essential business tool that so many fail to formulate properly. In this session, Russ will share insights and ideas to help you stand out from the crowd and be remembered. This session will also get loud, is very interactive, thought provoking, and of course, a lot of fun! Audience...
Create your Wow and Eliminate their Ow!
Communication Breakdown
When dealing with an unhappy customer or employee, learning how to effectively communicate with them is paramount! There are many different communication devices we use to reach people and each one must be done properly in order to be effective. Reading people and understanding the different personality types are also highly effective tools that are taught in this session.
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