Jeannie Walters

“Our members asked for a speaker who could talk about improving their customers’ experiences with State Treasury offices. As luck would have it, we heard Jeannie on NPR and knew she was the one we needed for our conference. Not only was her message tailored to our public sector audience, but she brought personal experience, humor and an on-target message as our luncheon keynote. Working with her team was a joy throughout the process!”

“We hired Jeannie to present to the top real estate agents and she was phenomenal. Outside of how great she was speaking, she was super easy to work with. She's very kind, which I value greatly, and the openness with which she talked about what she was going to do and took direction was absolutely perfect. I couldn't be happier with the results.”

“The takeaways were great. Jeannie is a dynamic speaker to begin with. Process and people going together, I think, really address what we need to concentrate on in our own industry, real estate. With always keeping that at the forefront of driving home the experience for that customer and doing the little things and not overlooking the small things that really make a difference in that experience they go through. We do it every day, and they do it once or twice, maybe three times in a lifetime. So it's super important to make it a fundamental experience they will repeat and recommend.”

"It was a pleasure to have Jeannie Walters as a guest speaker in our virtual Q&A session. She demonstrated an hight level of expertise and knowledge on CX. Jeannie's insights were of high value to The European House - Ambrosetti workshop on “Creating a Customer-obsession Culture and Leadership”, as she provided us with strategies and tactics for improving CX. We appreciated Jeannie's professionalism, enthusiasm, and engaging presentation style ."

"We found and booked Jeannie at the last minute to fill a gap that opened in our 2023 Spring Meeting. She was fantastic, passionate, and so easy to work with. Like so many trade associations, our members are challenged by their relationships with their customers and how to create powerful experiences. Jeannie clearly articulated how they can elevate these experiences and relationships through Mindset, Strategy, and Discipline. I would highly recommend Jeannie for those looking to take their 'customer experience' to the next level."

We made changes to our products, web properties and marketing tactics as a result of your engagement. These changes have contributed to improvement in our sales conversion rates and customer satisfaction scores.

Insight into simple ways to improve small business interaction. I've heard from a few attendees who changed their behavior due to the presentation...

Jeannie Walters' conference was able to give the attendees to our event a more human perspective of marketing. Being the opening talk, it introduced a series of talks of a truly customer oriented marketing.

I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges faced by PX executives specifically. She took off her work hat and really talked about her personal patient experience and it was very powerful.

Jeannie was very approachable and likable. The PPT presentation was interesting and well presented/thought out. I would highly recommend... Well done!

Jeannie was very engaged with our product and brand, which made her presentation more relevant and exciting to review.

The subject matter you spoke on really resonated with our [Disney Movie Club executive] audience. The customer experience starts with us!

Jeannie's energy was fantastic and was a great contribution to the event...a deeper dive to answer questions about our brand promise and what experience we deliver to align our goals for next year.

I appreciated Jeannie's willingness to customize her approach to meet our energy and engagement level... Her willingness to adjust her message and guide the focus of the group to the conclusions she was hoping for improved the reception of those conclusions and reduced push-back if they went against our 'normal' line of thinking.

Lynden obtained a clear view of what customers who use multiple Lynden companies perceive. This included areas where Lynden does well and areas where Lynden needs to improve.

Thought provoking conversations...Personal stories added color to the training/subject.

Jeannie is a great speaker and delivered compelling content. Very engaging. And, thought-provoking. Made me think of ways I can improve my own phrasing for interacting with internal customers.

We develop Journey Maps with our clients, so it was great to see your approach and apply some of the tips that you offered. We have not yet applied them but will certainly do so in the future.

...there were several things that I liked that I hope to incorporate (i.e. a few of your forms to clearly gather ownership etc.)

It was a good workshop to better understand management of customer touchpoints and how to improve overall customer experience.

...Jeannie gathered and presented the information in an objective way, which only validated all the points that she delivered. Some of them were expected; many were new to us; but all of them were very helpful.

Extremely personable, innovative and highly dedicated - she loves her work! If you need an out-of-the-box, dedicated, easy to get along with "customer experience" professional, Jeannie is your woman.

Jeannie is a tremendous women! She's personable, smart...very dedicated. I worked with Jeannie during my time at Allstate. Her attention to detail, creative input and recommendations helped my team succeed and drive results. Jeannie is highly respected by her peers and clients...She is a superb person who deeply cares about her work.

If you haven't heard it yet, I'll say it again: Jeannie Walters is a customer experience *GENIUS*. She's sharp, always on point, and can help anyone anywhere navigate the customer-related waters perfectly. I've been fortunate to work with her on several occasions, even reveling in her brilliant TEDx talk, and she's been fantastic each and every time. I cannot recommend Jeannie highly enough!

Jeannie has a down to earth and in the trenches style that is refreshing in a world often analyzed from 30,000 feet. Jeannie's presentation to a large group of our clients was very well received.

Jeannie never loses the focus on customer/client support. Her energy is matched only by her professionalism.

Though highly engaging and even entertaining, Jeanne's expertise with the current environment and tools available for entrepreneurs was evident. I would welcome the opportunity to hear her again!