Jan Gunnarsson
General Manager at international hotels
President of largest ski resort in Scandinavia
Management consultant working with designing change processes
Head of Development at the Swedish Tourist Board
President of Scandinavian Tourism Inc. USA
Secretary for the Swedish Government Tourism Commission
Member of the Board at Stena Line with 6,000 employees
Member of the Board at MidSweden University (1991-1994)
Founder of The Hostmanship Group
> 1,700 speeches on Hostmanship
Author of 8 books on Hostmanship
General Manager at international hotels
President of largest ski resort in Scandinavia
Management consultant working with designing change processes
Head of Development at the Swedish Tourist Board
President of Scandinavian Tourism Inc. USA
Secretary for the Swedish Government Tourism Commission
Member of the Board at Stena Line with 6,000 employees
Member of the Board at MidSweden University (1991-1994)
Founder of The Hostmanship Group
> 1,700 speeches on Hostmanship
Author of 8 books on Hostmanship
CREATING A WELCOMING CULTURE
This keynote is for leaders and puts a clear focus on creating a culture where the choosen...
HOSTMANSHIP. THE ART OF MAKING PEOPLE FEEL WELCOME.
"I´m not driving a bus, I give people a better day. I don´t see them as passengers but my guests which turns me into a host making my job really great", says Peyman Nawab in one of Jan´s stories from the real world.
This inspiring, thoughtful and entertaining keynote is about greeting, meeting and treating everyone with respect, dignity and care and thereby creating value for the customer, our colleagues, the company and for oneself.
The keynote is full of stories and...
Member Of
