Vinay Parmar

Inspiring Keynote Speaker & Global Customer Experience Expert

Vinay doesn’t just inspire—he motivates action. With dynamic delivery and captivating content, Vinay reveals how everyday interactions shape customer loyalty, build trust, and drive lasting business growth. Your audience won’t just leave inspired—they’ll leave ready to act.

With over 30 years of real-world leadership, Vinay has transformed businesses from the inside out, shifting mindsets and sparking creativity in organisations worldwide. Recognised as one of the Top 50 Global Customer Experience Experts in 2024, he brings a unique blend of storytelling and strategy, showing businesses how to turn ordinary moments into unforgettable experiences that create die-hard fans.

Vinay’s keynotes are more than presentations—they’re transformative experiences. Audiences are engaged, entertained, and challenged to think differently, leaving with actionable insights that drive immediate impact.

What Audiences Gain:

• Practical strategies to build trust and foster customer loyalty
• Insights into the neuroscience of memory and its role in customer behaviour
• Tools to transform everyday interactions into lasting impressions
• Proven methods to create a customer-first culture that fuels growth

Most Requested Topics:

Every Moment Matters: Turning Interactions into Lifelong Loyalty.  

Learn how small, intentional actions shape customer memories and influence future decisions.

  

Leading for Lasting Loyalty: Building a Customer-First Culture.

Discover how internal culture drives customer trust, consistency, and advocacy.

Glitches to Riches: Turning Life’s Setbacks into Opportunities.

Explore resilience strategies to transform challenges into growth opportunities.

What Audiences Say:

• "Vinay blends storytelling with strategies that inspire action.” — Franck Kermarrec, Global Hotel Alliance
• "Working with Vinay was exceptional. He was the highlight of our conference!” — Emma Gray, InnTravel
• “His strategies significantly improved customer satisfaction, loyalty, and retention.” — Tom Stables, National Express
• “He had us in stitches and near tears—memorable for all the right reasons.” — Nyssa Packard, Skyscanner

Trusted By:

National Express, Audi UK, InnTravel, 02, Solihull Council, WordNerds, University of Wolverhampton, ShowOff and more.

If you’re ready to transform customer relationships, inspire your teams, and drive lasting business growth, Vinay Parmar is the speaker for you. Prepare to be Vinspired!